Project Engineer . Please note this is NOT an IT Role - Please only apply if you have electronic, electrical or mechanical engineering experience. Our client is seeking a highly organised and detail-oriented Customer Support Engineer to join our team on a 12-month fixed-term basis. This hybrid role is integral to supporting our automotive/aerospace manufacturing operations, ensuring seamless customer relations, service request management, and system efficiency.
Project Engineer - Key Responsibilities: Customer Relations:
Act as the first point of contact for customers, managing inquiries and service requests with professionalism and efficiency. CRM/System Management:
Utilise Salesforce (or similar CRM platforms) to manage customer interactions, update records, and track service delivery. Optimise CRM usage to streamline workflows and enhance reporting capabilities.
Administrative Support:
Coordinate and document customer interactions, technical service requests, and action plans. Maintain accurate records and ensure compliance with internal policies and procedures.
Reporting & Analysis:
Generate and analyse reports on service requests, customer satisfaction, and operational performance using Excel and other tools. Provide insights to improve service quality and operational efficiency.
Cross-functional Collaboration:
Work closely with engineering, production, and sales teams to resolve technical issues, escalate concerns, and ensure alignment across departments.
Project Engineer - Skills & Experience: Proven background in mechanical or electronic engineering, manufacturing, or a related technical field. Strong knowledge of CRM systems, particularly Salesforce. Advanced proficiency in Microsoft Excel. Experience in customer relations and administrative-heavy roles. Ability to manage multiple tasks with excellent organisational skills and attention to detail. Excellent communication skills, both written and verbal.
Contract:
12-month fixed term contract - full-time permanent days
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Project Engineer - Key Responsibilities: Customer Relations:
Act as the first point of contact for customers, managing inquiries and service requests with professionalism and efficiency. CRM/System Management:
Utilise Salesforce (or similar CRM platforms) to manage customer interactions, update records, and track service delivery. Optimise CRM usage to streamline workflows and enhance reporting capabilities.
Administrative Support:
Coordinate and document customer interactions, technical service requests, and action plans. Maintain accurate records and ensure compliance with internal policies and procedures.
Reporting & Analysis:
Generate and analyse reports on service requests, customer satisfaction, and operational performance using Excel and other tools. Provide insights to improve service quality and operational efficiency.
Cross-functional Collaboration:
Work closely with engineering, production, and sales teams to resolve technical issues, escalate concerns, and ensure alignment across departments.
Project Engineer - Skills & Experience: Proven background in mechanical or electronic engineering, manufacturing, or a related technical field. Strong knowledge of CRM systems, particularly Salesforce. Advanced proficiency in Microsoft Excel. Experience in customer relations and administrative-heavy roles. Ability to manage multiple tasks with excellent organisational skills and attention to detail. Excellent communication skills, both written and verbal.
Contract:
12-month fixed term contract - full-time permanent days
#J-18808-Ljbffr
