About the Role:
Grade Level (for internal use):
11 The Team:
The CX Program Management team at S&P Global Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both internal and external clients with a focus on value, trust, and delight, achieved through effective collaboration, strategic planning, and continuous improvement. We work closely with stakeholders across various departments to manage and execute a diverse range of projects aimed at improving customer interactions and operational efficiency while driving change. By fostering a culture of collaboration and innovation, we ensure that all initiatives align with organizational goals. Through our commitment to excellence and a people-centered approach, the CX Program Management team plays a vital role in maintaining S&P Global Commodity Insight's leadership in delivering exceptional customer experiences. Responsibilities and Impact: Lead Program Management:
Lead and manage all aspects of program management for CX projects, including strategy development, stakeholder engagement, and communication planning, to ensure successful project outcomes.
Project Oversight:
Oversee project planning, execution, and delivery, ensuring adherence to timelines, budgets, and quality standards while driving continuous improvement in project performance.
Stakeholder Collaboration:
Collaborate with stakeholders to gather feedback and assess program performance, implementing necessary improvements to enhance service delivery and customer interactions.
Training and Change Management:
Work with Change Management Lead to design and implement training programs to support change management initiatives, enhancing team capabilities and ensuring smooth transitions during project execution.
Cross-Functional Facilitation:
Facilitate cross-functional collaboration to drive technology transformation and process improvement efforts, ensuring alignment with organizational goals and client needs.
Release Management:
Manage release management processes to ensure timely and effective delivery of projects, contributing to the overall success of the CX Program Management team.
Professional Development and Global Impact:
Benefit from growth and development opportunities within a dynamic team, gaining exposure to industry leaders and policy makers, while engaging in a global role that allows you to influence and drive change on an international scale.
Basic Required Qualifications: Bachelor's degree in Business Administration, Project Management, or a related field; a Master's degree is preferred.
Minimum of 4 years of experience in project management, with a focus on cross-team collaboration using Agile methodologies and tools.
Proven experience in program management within technology and customer experience contexts.
Demonstrated ability to manage and influence multiple business stakeholders, effectively engaging with and aligning enterprise senior leadership.
Key Soft Skills: Exceptional leadership and collaboration abilities, fostering a culture of innovation and teamwork.
Strong analytical and problem-solving skills, with a proactive approach to challenging the status quo.
Adaptability and resilience in managing change within a fast-paced environment.
Excellent time management and organizational skills, capable of multitasking and prioritizing effectively.
Strategic thinking with the ability to drive results and build productive relationships across teams.
Additional Preferred Qualifications: Change Management and/or PMP certification preferred.
Knowledge of applications such as Salesforce, Marketo, Cvent, commercial platforms and One trust.
Familiarity with data analysis and visualization tools (e.g., Tableau, Power BI).
Ability to work in an agile environment with focus on LEAN approach.
About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. What’s In It For You? Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values:
Integrity, Discovery, Partnership Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. For more information on benefits by country visit:
https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please send an email to:
EEO.Compliance@spglobal.com
and your request will be forwarded to the appropriate person. Job ID:
311512 Posted On:
2025-01-22 Location:
London, London, United Kingdom
#J-18808-Ljbffr
Grade Level (for internal use):
11 The Team:
The CX Program Management team at S&P Global Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both internal and external clients with a focus on value, trust, and delight, achieved through effective collaboration, strategic planning, and continuous improvement. We work closely with stakeholders across various departments to manage and execute a diverse range of projects aimed at improving customer interactions and operational efficiency while driving change. By fostering a culture of collaboration and innovation, we ensure that all initiatives align with organizational goals. Through our commitment to excellence and a people-centered approach, the CX Program Management team plays a vital role in maintaining S&P Global Commodity Insight's leadership in delivering exceptional customer experiences. Responsibilities and Impact: Lead Program Management:
Lead and manage all aspects of program management for CX projects, including strategy development, stakeholder engagement, and communication planning, to ensure successful project outcomes.
Project Oversight:
Oversee project planning, execution, and delivery, ensuring adherence to timelines, budgets, and quality standards while driving continuous improvement in project performance.
Stakeholder Collaboration:
Collaborate with stakeholders to gather feedback and assess program performance, implementing necessary improvements to enhance service delivery and customer interactions.
Training and Change Management:
Work with Change Management Lead to design and implement training programs to support change management initiatives, enhancing team capabilities and ensuring smooth transitions during project execution.
Cross-Functional Facilitation:
Facilitate cross-functional collaboration to drive technology transformation and process improvement efforts, ensuring alignment with organizational goals and client needs.
Release Management:
Manage release management processes to ensure timely and effective delivery of projects, contributing to the overall success of the CX Program Management team.
Professional Development and Global Impact:
Benefit from growth and development opportunities within a dynamic team, gaining exposure to industry leaders and policy makers, while engaging in a global role that allows you to influence and drive change on an international scale.
Basic Required Qualifications: Bachelor's degree in Business Administration, Project Management, or a related field; a Master's degree is preferred.
Minimum of 4 years of experience in project management, with a focus on cross-team collaboration using Agile methodologies and tools.
Proven experience in program management within technology and customer experience contexts.
Demonstrated ability to manage and influence multiple business stakeholders, effectively engaging with and aligning enterprise senior leadership.
Key Soft Skills: Exceptional leadership and collaboration abilities, fostering a culture of innovation and teamwork.
Strong analytical and problem-solving skills, with a proactive approach to challenging the status quo.
Adaptability and resilience in managing change within a fast-paced environment.
Excellent time management and organizational skills, capable of multitasking and prioritizing effectively.
Strategic thinking with the ability to drive results and build productive relationships across teams.
Additional Preferred Qualifications: Change Management and/or PMP certification preferred.
Knowledge of applications such as Salesforce, Marketo, Cvent, commercial platforms and One trust.
Familiarity with data analysis and visualization tools (e.g., Tableau, Power BI).
Ability to work in an agile environment with focus on LEAN approach.
About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. What’s In It For You? Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values:
Integrity, Discovery, Partnership Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. For more information on benefits by country visit:
https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please send an email to:
EEO.Compliance@spglobal.com
and your request will be forwarded to the appropriate person. Job ID:
311512 Posted On:
2025-01-22 Location:
London, London, United Kingdom
#J-18808-Ljbffr
