Property Accounts Office/Admin

Temporary Property Accounts Office/Admin Greenwich RQ1437841 Please do not apply for this role unless your CV meets the following general requirements, listed below: You must be UK based and have the right to work in the UK. For office based and hybrid roles, your commute to the place of work must be less than 1 hour. This is a temporary role, initially 5-6 months. Please do not apply if you are seeking a permanent position. Key Requirements: Understanding of leaseholder’s service charges. Knowledge of and ability to use standard IT packages including Excel. Understanding of Housing legislation. Experience of working within a housing related environment. The successful candidate will be responsible for undertaking the collection of all income relating to Home Ownership Service (HOS) functions, including all service charges. To be responsible for managing a portfolio of accounts through the entire recovery process, taking effective action, including legal action, in line with Greenwich Council’s recovery procedures and relevant legislation. Key Responsibilities: Maximise HOS income by meeting personal and organisational performance targets, objectives and service levels. Advise all HOS customers at all stages of instalment plans, service charge loans, all other available payment options, and where relevant service charge reductions, including calculating and determining the cost. To issue regular statements of account to HOS customers. Deal with and respond to complex correspondence / contacts relating to the work of the post holder including enquiries and formal complaints from customers, MPs and Members. Where HOS customers withhold payment because of a dispute/query to resolve the query in conjunction with the appropriate service provider. Reply fully and with regard to customer service requirements in the timeframe specified to all such enquiries as appropriate. To investigate and resolve disputes, including providing advice, assistance and information to HOS customers. Monitor and maintain a portfolio of accounts on a regular basis as allocated by the Property Accounts Manager. Identify new and existing cases in arrears, by taking early action to minimise arrears, by undertaking administration of the portfolio, by collecting HOS income and by making arrangements with debtors to pay outstanding HOS debts.

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