Why join us?
DWF are recruiting a claims handler to join our commercial property team. The purpose of the role is to have responsibility for and progress a caseload to an effective and satisfactory conclusion for clients. It is important that we ensure high levels of service delivery, both internally and externally, whilst maintaining management information under the terms of the client service level agreement. This role can be worked remotely or you can also work from one of our many DWF offices around the UK.
Responsibilities To proactively manage and progress own workload in line with service level agreements, best practice and internal policies and processes; Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards; To work flexibly in adjusting to changes in priority of workload; Awareness of relevant client strategies and ensure implementation on cases/projects; Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable; To research solutions to problems/issues on cases/projects to develop your own technical knowledge; Generate ideas for implementation which develop new ways of working and challenge the status quo; To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case/project; Full engagement in the Firm's Performance Review cycle; To demonstrate the Firm's Winning Behaviours, delivering a commitment to the firm's values and CSR agenda.
What will help you succeed in this role? Essential Candidate must have experience in a similar role. Computer literate including proficient use of Microsoft Office. Specific experience in the handling of escape of water claims and weather-related incidents, as well as impact damage claims and incidents of theft would be advantageous. Excellent attention to detail to be able to carefully analyse information. Desirable Excellent written and verbal communication skills. Ability to prioritise effectively and manage multiple tasks. Ability to work well under pressure and to tight deadlines. Excellent teamwork skills.
What we offer? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About us DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.
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DWF are recruiting a claims handler to join our commercial property team. The purpose of the role is to have responsibility for and progress a caseload to an effective and satisfactory conclusion for clients. It is important that we ensure high levels of service delivery, both internally and externally, whilst maintaining management information under the terms of the client service level agreement. This role can be worked remotely or you can also work from one of our many DWF offices around the UK.
Responsibilities To proactively manage and progress own workload in line with service level agreements, best practice and internal policies and processes; Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards; To work flexibly in adjusting to changes in priority of workload; Awareness of relevant client strategies and ensure implementation on cases/projects; Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable; To research solutions to problems/issues on cases/projects to develop your own technical knowledge; Generate ideas for implementation which develop new ways of working and challenge the status quo; To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case/project; Full engagement in the Firm's Performance Review cycle; To demonstrate the Firm's Winning Behaviours, delivering a commitment to the firm's values and CSR agenda.
What will help you succeed in this role? Essential Candidate must have experience in a similar role. Computer literate including proficient use of Microsoft Office. Specific experience in the handling of escape of water claims and weather-related incidents, as well as impact damage claims and incidents of theft would be advantageous. Excellent attention to detail to be able to carefully analyse information. Desirable Excellent written and verbal communication skills. Ability to prioritise effectively and manage multiple tasks. Ability to work well under pressure and to tight deadlines. Excellent teamwork skills.
What we offer? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About us DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.
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