Job Summary
The Psychological Services Manager is responsible for the leadership and management of the psychological services team. The role is to ensure delivery of services, optimizing utilization within the team, in line with our robust clinical and operational standards.
This role is Hybrid / Homebased with some travel to Warrington HQ, PAM clinics, and client sites.
Key Accountabilities & Responsibilities
Ensure all of the team are reaching their daily billable hours, reviewing this on a daily, weekly, and monthly basis. Drive performance and productivity across the psychological services team to deliver the highest level of support to all our service users in a timely manner. Line management of your team including absence management, HPP monthly one-to-one line management, and annual reviews. Monitor the quality of therapists' work through PAM Listen feedback and complete monthly audits, providing qualitative in-the-moment coaching to maintain and enhance the quality of service to our clients. Duty manager responsibilities including oversight of risk and safeguarding concerns, liaising with the operations team to deliver a responsive service to the clients, and answering queries from therapists, clinical support, and clients. Data analysis and reporting of service delivery, in line with individual and departmental goals. Provide leadership, support, and guidance to the team of therapists that you will manage. Attendance at client meetings as required. Investigate complaints on behalf of the Head of Psychological Services. Identify knowledge gaps and improvement within the team to develop and deliver training while working with PAM Academy to meet our training needs. Encourage and develop best practices within your team. Involvement with recruitment and induction of new starters. Support and coach new starters during their probation period including reviewing their reports. Attend management briefings and meetings. Organize and facilitate monthly team meetings. Additional tasks as discussed and agreed with the Head of Psychological Services. Responsible for your own caseload proportionate to management time.
Skills, Experience & Qualifications Postgraduate diploma in counselling, psychotherapy, CBT, or equivalent. Minimum of two years postgraduate experience working in counselling, psychotherapy, CBT, or equivalent. Member of BACP/BABCP/NCS either accredited or working towards. Clinical supervisor desirable. Experience of safeguarding and managing risk with client groups. Strong management and organizational skills. A clear and confident verbal and written communicator. IT literate with MS Windows, ability to quickly learn in-house systems, and a competent typist.
Benefits We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%. 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE). Life insurance scheme valued at 4x your annual salary. Income protection. Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment, and even Physio if needed! Perkbox membership with amazing discounts on things like food and drink, retail, and days out, all through our rewards scheme. Long service rewards. Flexible Working Hours. Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support. Support with training and development. Group Income Protection.
PAM group is committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion, and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications, and suitability for the work.
#IDREM #J-18808-Ljbffr
This role is Hybrid / Homebased with some travel to Warrington HQ, PAM clinics, and client sites.
Key Accountabilities & Responsibilities
Ensure all of the team are reaching their daily billable hours, reviewing this on a daily, weekly, and monthly basis. Drive performance and productivity across the psychological services team to deliver the highest level of support to all our service users in a timely manner. Line management of your team including absence management, HPP monthly one-to-one line management, and annual reviews. Monitor the quality of therapists' work through PAM Listen feedback and complete monthly audits, providing qualitative in-the-moment coaching to maintain and enhance the quality of service to our clients. Duty manager responsibilities including oversight of risk and safeguarding concerns, liaising with the operations team to deliver a responsive service to the clients, and answering queries from therapists, clinical support, and clients. Data analysis and reporting of service delivery, in line with individual and departmental goals. Provide leadership, support, and guidance to the team of therapists that you will manage. Attendance at client meetings as required. Investigate complaints on behalf of the Head of Psychological Services. Identify knowledge gaps and improvement within the team to develop and deliver training while working with PAM Academy to meet our training needs. Encourage and develop best practices within your team. Involvement with recruitment and induction of new starters. Support and coach new starters during their probation period including reviewing their reports. Attend management briefings and meetings. Organize and facilitate monthly team meetings. Additional tasks as discussed and agreed with the Head of Psychological Services. Responsible for your own caseload proportionate to management time.
Skills, Experience & Qualifications Postgraduate diploma in counselling, psychotherapy, CBT, or equivalent. Minimum of two years postgraduate experience working in counselling, psychotherapy, CBT, or equivalent. Member of BACP/BABCP/NCS either accredited or working towards. Clinical supervisor desirable. Experience of safeguarding and managing risk with client groups. Strong management and organizational skills. A clear and confident verbal and written communicator. IT literate with MS Windows, ability to quickly learn in-house systems, and a competent typist.
Benefits We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%. 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE). Life insurance scheme valued at 4x your annual salary. Income protection. Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment, and even Physio if needed! Perkbox membership with amazing discounts on things like food and drink, retail, and days out, all through our rewards scheme. Long service rewards. Flexible Working Hours. Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support. Support with training and development. Group Income Protection.
PAM group is committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion, and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications, and suitability for the work.
#IDREM #J-18808-Ljbffr
