Psychosocial Support Advisor

THIS IS A GLOBAL ROLE THAT CAN BE BASED OUT OF ANY COUNTRY WHERE CRS HAS REGISTRATION OR A PEO IN PLACE TO HIRE STAFF. THIS IS A REMOTE TELECOMMUTER POSITION. About CRS Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 120 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. Job Summary The Psychosocial Support Advisor supports the implementation of CRS’ health, safety and security strategy with the focus on promoting psychosocial well-being and maintaining resilience of CRS staff and partners. This operational position combines technical knowledge of mental health with best practices for psychosocial support to ensure effective prevention, mitigation, and response to promote staff well-being and resilience. The Psychosocial Support Advisor is part of the Health, Safety and Security Unit (HSSU) and reports to Senior Advisor for Psychosocial Response and Resilience. Roles and Key Responsibilities Program Development and Implementation: Lead the design, implementation, and evaluation of mental health, well-being and psychosocial support initiatives contextualized to CRS’s global workforce based on regional and country specific needs. Collaborate with Country Program leadership, to assess local psychosocial support needs and to develop support and mitigation strategies to promote a healthy workplace. Identify trends and potential risks related to staff care and well-being and develop early intervention strategies to address emerging issues before they escalate. Capacity Building and Training: Develop and deliver training sessions (virtual and in-person) on psychosocial response, Psychological First Aid, mental health awareness, and workplace well-being strategies for staff and managers of CRS and partners. Build the capacity of staff in effective psychosocial response through mentoring, coaching, and skills development initiatives. Crisis Intervention and Critical Incident Response: Coordination of psychosocial response interventions to critical incidents, crises, emergencies, and evacuations. Implementation of response interventions when needed, including just-in-time psychosocial support, focused support outreach, coordination of group support, family outreach, referrals and warm handoff to Employee Assistance Programs, and post-incident care to facilitate staff’s recovery. Ensure that psychosocial support interventions are culturally appropriate and adapted to the diverse contexts and local cultures within CRS’s global workforce. Work closely with Country Programs and other departments to identify culturally appropriate and contextually relevant approaches to staff care, mental health and well-being, adapting materials, and support services accordingly. Monitoring, Evaluation, and Reporting: Monitor the implementation and impact of psychosocial support programs, collect data, and prepare regular reports to assess outcomes and inform programmatic decisions. Contribute to organizational learning and best practices in psychosocial support through documentation, case studies, and dissemination of lessons learned. Collaborate with agency stakeholders including Safeguarding, Global People Resource (GPR), and Humanitarian Response to integrate psychosocial support into overall staff care strategy and Health, Safety and Security related policy and procedures. Advocate for the inclusion of psychosocial well-being in broader organizational policies and strategic plans, ensuring alignment with global staff care goals. Qualifications Basic Qualifications Bachelor’s degree in clinical or counseling psychology from an accredited university, with Master’s or Doctoral degrees preferred. Valid and active license (example: LPC, LCPC, LCSW, etc.) to practice independently and in good standing without complaints against their license, as per country requirements where based. Minimum 6 years of post-graduate professional experience in psychological health services. Experience in evidence-based treatments, trauma-informed care, and understanding of mental health issues in humanitarian aid workers. Experience in health promotion and resilience training curriculum development, and virtual/in-person training facilitation. Demonstrated experience managing psychosocial impact of health, safety, and security events. Knowledge, Skills, and Abilities Demonstrates ability to work effectively as part of a team with the relationship building skills to work collaboratively and effectively with key stakeholders. Independent practitioner who is self-motivated to meet deadlines with evidence of problem solving and critical thinking. Ability to demonstrate trauma informed approach when involved in case, incident and/or emergency management. Good time management skills and ability to prioritize and work under pressure. Demonstrated ability to work in sensitive situations with partner organizations. Strong intercultural skills. Ability to train and convey information to a variety of personnel on various skill levels. Excellent interpersonal and problem-solving skills. Excellent writing and communication skills. Diplomatic, able to manage conflict and move groups toward consensus. Good judgment and sound decision-making skills. Excellent organization and planning skills, detail-oriented, ability to work on multiple tasks simultaneously. Strong initiative and self-motivated, with a commitment to humanitarian principles. Able to work without close supervision, specifically with remote management. Proficiency in virtual communication tools (email, video conferencing, chat, phone) and proficiency in Microsoft Office. Able to work flexible hours when needed, including off-hours and weekends for critical incident response. Preferred Qualifications A strong background in critical incident response, crisis management, sexual violence response, and culturally adaptive counseling. Previous experience in humanitarian aid sector, in MHPSS programming, or organizational staff care. Required Languages

– Fluency in French, Arabic, Spanish is highly desirable. Travel

– Up to approximately 30% of the time, primarily to/within the various regions, and sometimes in remote areas with minimal amenities available. What We Offer CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world. ***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

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