PTS Non-Emergency Ambulance Controller - BANK
Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for individuals who are highly motivated, enthusiastic and committed to work as PTS Non-Emergency Ambulance Controller within PTS Logistics. This vacancy is for a Bank Statement of Particulars (Bank 0-hour contract). Candidates who have previously applied within the last 3 months cannot reapply. Main Duties of the Job
The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs). Working with the aid of a computerised scheduling system, the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel. The ability to communicate on all levels is essential, and the successful applicant must be able to work on their own or as part of a team and use their own initiative. About Us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working including hybrid working. Benefits
Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent) 27 days annual leave, increasing to 33 with service Contributory Pension NHS Discounts including shops, restaurants, gyms, etc. Car lease and other salary sacrifice schemes Dedicated employee assistance and counselling service Opportunities for research participation, career progression and ongoing development Well respected, committed and supported staff networks for our workforce Job Responsibilities
You will have: Experience of working in a patient/customer focused environment Understanding of performance standards and customer care Excellent interpersonal skills Excellent verbal and written communication skills For full role responsibilities please see attached job description. Person Specification
Experience
Experience of working in a patient/customer focused environment Understanding of performance standards and customer care Experience of working with a computerised scheduling system Educational Achievements
GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s ICT literate, including good keyboard skills and knowledge of Microsoft Office based products e.g. Word and Excel Skills & Abilities
Ability to work to high standards of quality, including when working to strict deadlines Excellent verbal and written communication skills Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year (Per annum, Pro rata)
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Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for individuals who are highly motivated, enthusiastic and committed to work as PTS Non-Emergency Ambulance Controller within PTS Logistics. This vacancy is for a Bank Statement of Particulars (Bank 0-hour contract). Candidates who have previously applied within the last 3 months cannot reapply. Main Duties of the Job
The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs). Working with the aid of a computerised scheduling system, the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel. The ability to communicate on all levels is essential, and the successful applicant must be able to work on their own or as part of a team and use their own initiative. About Us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working including hybrid working. Benefits
Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent) 27 days annual leave, increasing to 33 with service Contributory Pension NHS Discounts including shops, restaurants, gyms, etc. Car lease and other salary sacrifice schemes Dedicated employee assistance and counselling service Opportunities for research participation, career progression and ongoing development Well respected, committed and supported staff networks for our workforce Job Responsibilities
You will have: Experience of working in a patient/customer focused environment Understanding of performance standards and customer care Excellent interpersonal skills Excellent verbal and written communication skills For full role responsibilities please see attached job description. Person Specification
Experience
Experience of working in a patient/customer focused environment Understanding of performance standards and customer care Experience of working with a computerised scheduling system Educational Achievements
GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s ICT literate, including good keyboard skills and knowledge of Microsoft Office based products e.g. Word and Excel Skills & Abilities
Ability to work to high standards of quality, including when working to strict deadlines Excellent verbal and written communication skills Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year (Per annum, Pro rata)
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