Quality Assurance Analyst

Quality Assurance Analyst focuses on supporting oversight of complaints and vulnerable customers through thematic and root cause analysis, identification of cross-functional issues, action tracking, and management inform.

What the role involves

• Supporting oversight of complaints and vulnerable customers through thematic and root cause analysis, identification of cross-functional issues, action tracking, and management inform.
• Delivering the annual QA programme, managing activities across the full QA lifecycle from planning through to reporting and follow-up.
• Conduct risk-based testing, including sample reviews, thematic deep dives and control assessments, to identify control weaknesses.
• Review and document evidence to an audit-ready standard, ensuring robust and defensible testing conclusions.
• Produce high-quality QA reports and summaries highlighting key risks, themes and trends.
• Monitor remediation actions, providing ongoing oversight and follow-up assurance to confirm effective resolution.

Skills and requirements

• Degree in Accounting, Finance, Business, Risk or a related field.
• Professional qualification, or working towards one (e.g. ACA, ACCA, CIMA, CIA or equivalent).
• Collaboration – Work closely with a supportive team to achieve shared goals.
• Excellence – Deliver accurate, high-quality work that makes a difference.

Candidate fit

• Understanding of risk and control frameworks, with the ability to evaluate how controls operate in practice.

Additional role context

• We are seeking a detail-oriented professional to support Alpha Bank London’s bank-wide First Line Quality Assurance (QA) programme within the Operations Controls and Governance fun.
• Contribute to the execution of quality assurance reviews across multiple business areas and risk types, helping to provide robust oversight.