Role:
Quality Assurance Manager Location:
Derby, DE21 Hours of work:
09:00 – 17:00 Monday – Friday Salary:
£40,000 Per Annum Purpose of the role The Quality Assurance Manager will be responsible for ensuring efficient and compliant processes are followed and effective client communications held to ensure consistent high quality service delivery. An auditing programme will be in place which will assess the work completed across key client facing departments within the business to identify any corrective actions or areas for improvement, along with capturing training needs to further the team’s development. The Quality Assurance Manager will have oversight of and maintain audit records in order to assess trends in performance and will be required to work with Team Leaders and Management to recommend ways to increase accuracy and efficiencies across departments. Right Legal Group Provides: Exciting Career Progression Opportunities:
We take pride in nurturing home-grown talent and helping you advance within the company. Annual Career Planning Support:
Share your ambitions, and we’ll work with you to achieve your personal and professional goals. Empowering Culture:
Enjoy a workplace built on empowerment and ownership—where collaboration replaces hierarchy. Team Celebrations and Events:
From fun socials to company get-togethers, there’s always something happening to bring us together. Rewards & Recognition Programme:
Your hard work won’t go unnoticed—we celebrate achievements and reward success. Comprehensive Health Benefits:
Through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those "healthy extras" you deserve. Responsibilities of the role: Be accountable for the overall delivery, development and performance of the Quality Assurance function within Right Legal Group. Lead, motivate and develop the Quality Assurance Executive in the areas detailed above. Creation and rollout of the quality assurance process improvements. Effective communication with key stakeholders in the business. Identify training requirements and assist in the implementation of key criteria for the training. Support the Team Leaders and Managers in identifying performance development needs. Raise awareness of process deficiencies and suggest efficiencies to Team Leaders and Managers. Maintenance of audit records to highlight performance trends and support findings for long terms performance management. Develop the Quality Assurance Executive. Prepare high quality update reports as required. Essential Experience: Prior experience in Quality Assurance. Proven ability to identify areas for process improvement. Commitment to quality results and client satisfaction. Strong collaborative skills and relationship-building abilities. Excellent attention to detail. Excellent computer literacy (including office software). Strong communication skills both written and verbal. Confidence in communicating with all stakeholders. Alignment with Right Legal Group cultural values.
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Quality Assurance Manager Location:
Derby, DE21 Hours of work:
09:00 – 17:00 Monday – Friday Salary:
£40,000 Per Annum Purpose of the role The Quality Assurance Manager will be responsible for ensuring efficient and compliant processes are followed and effective client communications held to ensure consistent high quality service delivery. An auditing programme will be in place which will assess the work completed across key client facing departments within the business to identify any corrective actions or areas for improvement, along with capturing training needs to further the team’s development. The Quality Assurance Manager will have oversight of and maintain audit records in order to assess trends in performance and will be required to work with Team Leaders and Management to recommend ways to increase accuracy and efficiencies across departments. Right Legal Group Provides: Exciting Career Progression Opportunities:
We take pride in nurturing home-grown talent and helping you advance within the company. Annual Career Planning Support:
Share your ambitions, and we’ll work with you to achieve your personal and professional goals. Empowering Culture:
Enjoy a workplace built on empowerment and ownership—where collaboration replaces hierarchy. Team Celebrations and Events:
From fun socials to company get-togethers, there’s always something happening to bring us together. Rewards & Recognition Programme:
Your hard work won’t go unnoticed—we celebrate achievements and reward success. Comprehensive Health Benefits:
Through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those "healthy extras" you deserve. Responsibilities of the role: Be accountable for the overall delivery, development and performance of the Quality Assurance function within Right Legal Group. Lead, motivate and develop the Quality Assurance Executive in the areas detailed above. Creation and rollout of the quality assurance process improvements. Effective communication with key stakeholders in the business. Identify training requirements and assist in the implementation of key criteria for the training. Support the Team Leaders and Managers in identifying performance development needs. Raise awareness of process deficiencies and suggest efficiencies to Team Leaders and Managers. Maintenance of audit records to highlight performance trends and support findings for long terms performance management. Develop the Quality Assurance Executive. Prepare high quality update reports as required. Essential Experience: Prior experience in Quality Assurance. Proven ability to identify areas for process improvement. Commitment to quality results and client satisfaction. Strong collaborative skills and relationship-building abilities. Excellent attention to detail. Excellent computer literacy (including office software). Strong communication skills both written and verbal. Confidence in communicating with all stakeholders. Alignment with Right Legal Group cultural values.
#J-18808-Ljbffr
