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Quality Assurance Officer (Gr H), Kingston upon Thames
Client:
Royal Borough of Kingston Location:
Kingston upon Thames, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
3d3c812adf39 Job Views:
55 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job Category:
Procurement Location:
Guildhall, Royal Borough of Kingston Start Date:
Immediate Start Start Time:
09:00 End Time:
17:00 The Quality Assurance Officer will work in the RBK ASC Quality Assurance Team. Essential criteria include: Experience of on-site Adult Social Care Quality Assurance or Contract Monitoring visits to Adult Social Care providers. Experience of Adults Social Care Safeguarding and Whistleblowing. Experience of writing reports for Local Authority Adult Social Care departments. Experience of resolving concerns and complaints relating to Adult Social Care providers. Able to travel to Kingston upon Thames up to twice a week to undertake on-site visits. Evidence of a Just Culture approach to provider engagement as opposed to a Blame Culture. The role reports directly to the Quality Assurance Lead and is responsible for monitoring, reviewing, and reporting on ASC service providers' quality by liaising with service users, carers, and service providers to ensure the quality of services commissioned. This role captures service user and carer feedback, maintains frequent contact with specific service providers, and collates information and intelligence to inform safeguarding, contract management, commissioning, and procurement activity. This role works closely with colleagues across ASC to agree on areas for review and improvement. Key Activities
Performance: Work with manager and colleagues to define outcomes, set targets, and monitor performance within a culture of continual improvement. Support operational plans to ensure that the resources within the teams are used to best effect and impact. Customers and Partners: Build strong internal and external working partnerships to enable the service to be delivered in an outcome-focused and efficient way. Support Kingston’s commitment to community cohesion and valuing diversity and social inclusion. Digital/New Ways of Working: Use new technologies, particularly Google, to adopt modern, agile working practices, improve customer service, and eliminate paper-based processes wherever possible. Delivery: Undertake proactive monitoring of commissioned services at planned and regular intervals with a designated portfolio of services ensuring that colleagues across ASC are appropriately involved and informed. Collate quality assurance information and intelligence from various sources including audits, observations, and engagement with service users, carers, and service providers through in-person visits, telephone, and questionnaires to inform safeguarding, contract management, commissioning, and procurement activity. Access the quality of care and support being provided and measure against contractual obligations, safety, and quality standards. Identify improvement areas and make appropriate recommendations to stakeholders for review and improvement. Ensure service user and carer feedback is captured and used to drive quality improvements for service users. Raise concerns on service quality referred by the internal team and through monitoring visits to the Council's governance framework. Work with ASC operational teams, relevant professionals, and partner organisations on a regular basis to share market intelligence and agree on required actions where service quality concerns are identified. Support any necessary action required to manage suspensions or provider failure that will impact service delivery. Develop, monitor, and report on service provider action plans and risk assessments to address poor performance. Conduct sample case reviews to ensure that all decisions made regarding quality and access are appropriately evidenced on relevant systems. Support complaints and safeguarding investigations as required to ensure that care provisions comply with CQC. Maintain and support the development of Management Information reporting and systems. The Person
In order to successfully deliver the responsibilities of the role, you will need to: Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment. Demonstrate agility and adaptability in mindset and ways of working. Work successfully with key stakeholders within and outside of the Council. Demonstrate commitment to personal and professional development to meet the changing demands of the role. Demonstrate innovation and creativity. Actively engage in positive cross-organisational communications and team working. Communicate clearly, confidently, and appropriately with colleagues using the best methods of communication for the task. Have experience and good knowledge of undertaking quality monitoring activity within the social care market. Have a good understanding of the operating environment of health, social care, regulated services, and the community and voluntary sectors. Build effective relationships across departments and with wider partners and key stakeholders. Have knowledge of Safeguarding ASC procedures and when to instigate them. Ability to interpret and explain complex data. Able to accurately record, gather, and collate clear evidence-based information. Understanding and awareness of key legislation for Public Sector social care, including health, housing, and social care.
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Client:
Royal Borough of Kingston Location:
Kingston upon Thames, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
3d3c812adf39 Job Views:
55 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job Category:
Procurement Location:
Guildhall, Royal Borough of Kingston Start Date:
Immediate Start Start Time:
09:00 End Time:
17:00 The Quality Assurance Officer will work in the RBK ASC Quality Assurance Team. Essential criteria include: Experience of on-site Adult Social Care Quality Assurance or Contract Monitoring visits to Adult Social Care providers. Experience of Adults Social Care Safeguarding and Whistleblowing. Experience of writing reports for Local Authority Adult Social Care departments. Experience of resolving concerns and complaints relating to Adult Social Care providers. Able to travel to Kingston upon Thames up to twice a week to undertake on-site visits. Evidence of a Just Culture approach to provider engagement as opposed to a Blame Culture. The role reports directly to the Quality Assurance Lead and is responsible for monitoring, reviewing, and reporting on ASC service providers' quality by liaising with service users, carers, and service providers to ensure the quality of services commissioned. This role captures service user and carer feedback, maintains frequent contact with specific service providers, and collates information and intelligence to inform safeguarding, contract management, commissioning, and procurement activity. This role works closely with colleagues across ASC to agree on areas for review and improvement. Key Activities
Performance: Work with manager and colleagues to define outcomes, set targets, and monitor performance within a culture of continual improvement. Support operational plans to ensure that the resources within the teams are used to best effect and impact. Customers and Partners: Build strong internal and external working partnerships to enable the service to be delivered in an outcome-focused and efficient way. Support Kingston’s commitment to community cohesion and valuing diversity and social inclusion. Digital/New Ways of Working: Use new technologies, particularly Google, to adopt modern, agile working practices, improve customer service, and eliminate paper-based processes wherever possible. Delivery: Undertake proactive monitoring of commissioned services at planned and regular intervals with a designated portfolio of services ensuring that colleagues across ASC are appropriately involved and informed. Collate quality assurance information and intelligence from various sources including audits, observations, and engagement with service users, carers, and service providers through in-person visits, telephone, and questionnaires to inform safeguarding, contract management, commissioning, and procurement activity. Access the quality of care and support being provided and measure against contractual obligations, safety, and quality standards. Identify improvement areas and make appropriate recommendations to stakeholders for review and improvement. Ensure service user and carer feedback is captured and used to drive quality improvements for service users. Raise concerns on service quality referred by the internal team and through monitoring visits to the Council's governance framework. Work with ASC operational teams, relevant professionals, and partner organisations on a regular basis to share market intelligence and agree on required actions where service quality concerns are identified. Support any necessary action required to manage suspensions or provider failure that will impact service delivery. Develop, monitor, and report on service provider action plans and risk assessments to address poor performance. Conduct sample case reviews to ensure that all decisions made regarding quality and access are appropriately evidenced on relevant systems. Support complaints and safeguarding investigations as required to ensure that care provisions comply with CQC. Maintain and support the development of Management Information reporting and systems. The Person
In order to successfully deliver the responsibilities of the role, you will need to: Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment. Demonstrate agility and adaptability in mindset and ways of working. Work successfully with key stakeholders within and outside of the Council. Demonstrate commitment to personal and professional development to meet the changing demands of the role. Demonstrate innovation and creativity. Actively engage in positive cross-organisational communications and team working. Communicate clearly, confidently, and appropriately with colleagues using the best methods of communication for the task. Have experience and good knowledge of undertaking quality monitoring activity within the social care market. Have a good understanding of the operating environment of health, social care, regulated services, and the community and voluntary sectors. Build effective relationships across departments and with wider partners and key stakeholders. Have knowledge of Safeguarding ASC procedures and when to instigate them. Ability to interpret and explain complex data. Able to accurately record, gather, and collate clear evidence-based information. Understanding and awareness of key legislation for Public Sector social care, including health, housing, and social care.
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