Quality Assurance Specialist

Quality Assurance Specialist focuses on with expertise in contact center technology, we design, implement, and optimize platforms to deliver ai-powered customer experiences and measurable outcomes.

What the role involves

• With expertise in contact center technology, we design, implement, and optimize platforms to deliver AI-powered customer experiences and measurable outcomes.
• Monitoring and enforcing quality control measures, conducting quality audits, managing quality systems, and ensuring adherence to Good Manufacturing Practices (GMP).

Skills and requirements

• Phase2 is a specialist Cloud Contact Centre (CCaaS) solutions partner focused on transforming customer experience and business operations through bespoke, data-driven solutions.
• Involves overseeing quality assurance processes to ensure compliance with required standards.
• Experience with Quality Management and Quality Auditing processes.
• The ideal candidate would have worked as a QA using QA tools.

Confirmed role details

• This is a full-time hybrid role for a Quality Assurance Specialist, based in Brighton, with flexibility for some remote work.

Candidate fit

• technical problem-solving, careful delivery, documentation discipline, and clear communication with stakeholders

Additional role context

• Our services streamline operations with end-to-end solutions, encompassing AI, automation, quality assurance, omnichannel routing, analytics, and PCI-compliant payment systems.
• By simplifying complex multi-vendor environments, Phase2 prepares businesses for the future while enhancing today's digital transformation.
• Collaborate with cross-functional teams to promote a culture of quality excellence across all operations.