PML are seeking a Quality Improvement Lead to assist the Director of Quality (DoQ) in enhancing our existing quality improvement and management system to ensure PML continue to deliver excellent patient care across the various services we provide. The successful candidate will:
be a champion for an open and transparent safety culture encouraging data driven action, to make sure lessons are learnt, and action is taken to prevent recurrent issues.
be able to analyse data from internal and external sources to monitor and improve the quality of our existing services and any potential new services.
have expert knowledge and understanding of Care Quality Commission (CQC) standards and legislative requirements and work with our Registered Managers to ensure all guidance is being followed. This will include tabletop reviews and mock inspections.
You are probably already in a hands-on quality improvement role with strong analytical skills looking for your next career move in quality improvement. This is a hybrid role although there is an expectation that this job requires primarily face to face presence but allows the successful candidate to work flexibly between On-Site, in our HQ in Bicester, Oxfordshire, and remote. This role will occasionally require the employee to travel between PML sites around Oxfordshire and South Northamptonshire.
Main Duties of the Job
Improve Quality Management System Foster an Open and Transparent Safety Culture Data-Driven Monitoring and Improvements CQC Standards and Legislative Compliance Quality Improvement Initiatives and Plans Support to Clinical Governance and Reporting Data Security and Protection Stakeholder Collaboration and Toolkit Development Outcomes of Contributions
Improved patient safety and satisfaction levels. Achieved and sustained compliance with CQC and legislative requirements. Strengthened clinical governance and reporting systems. Enhanced organisational reputation and service ratings. Promote a culture of transparency, innovation, and continuous improvement. Key Behaviours
At Principal Medical Ltd (PML), the key behaviours and values centre around providing high-quality, community-based healthcare. PML emphasises integrity, innovation, and collaboration among healthcare professionals to deliver efficient primary and community health services. The organisation values teamwork and reinvests surpluses into services to benefit patients and support General values align with PMLs mission to improve patient outcomes and ensure cost-effective care across their network in Oxfordshire and Northamptonshire. Integrity and Ethical Leadership:
Upholds integrity and high ethical standards, ensuring that all quality improvement initiatives align with PMLs core values of improving patient outcomes and delivering high-quality, community-based healthcare services. Leads with transparency and accountability to promote trust and excellence in care delivery. Collaboration and Teamwork:
Fosters strong collaboration across clinical and operational teams, as well as external stakeholders, to identify and implement quality improvement strategies that align with PMLs patient-first mission. Promotes a culture of teamwork and shared responsibility for achieving measurable improvements in healthcare outcomes. Innovation and Continuous Improvement:
Drives a culture of innovation and continuous improvement by using data-driven methodologies to enhance care quality and operational efficiency. Ensures quality initiatives focus on achieving sustainable improvements that benefit patients and the community. Adaptability:
Demonstrates resilience and adaptability in a fast-paced and evolving healthcare environment. Effectively balances competing priorities while maintaining compliance with healthcare regulations, CQC standards and organisational goals to deliver excellent quality outcomes. Skills
Essential
Proven leadership and management skills Excellent interpersonal skills, including influencing, motivating and negotiating Excellent oral, listening and written communication skills Able to initiate, plan, manage and deliver high priority projects Advanced IT skills with knowledge of all Microsoft Office software, advanced keyboard skills and expertise in Word and Excel Experience
Essential
Knowledge and understanding of managing and investigating serious incidents. Knowledge and understanding of CQC inspection standards Ability to analyse Patient record systems such as EMIS or System One Knowledge of quality management reporting systems GP Teamnet, DATIX Experience and robust knowledge in governance and quality assurance framework Experienced in preparation and delivery of high-level reports and policies Leading and facilitating meetings involving a large number of clinical and non-clinical staff to develop and embed a strong safety culture Developing trusting and supportive relationships with a wide range of clinical and managerial staff Evidence of change management Evidence of managing complaints Experience at a senior level within healthcare organisations Making presentations to senior professionals Able to think strategically, Masters level or equivalent level of relevant quality and safety management experience. Evidence of professional knowledge in Quality and Safety systems including clinical governance and risk management processes with a focus on quality improvement Desirable
Qualification in management / leadership Clinical qualification PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
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Improve Quality Management System Foster an Open and Transparent Safety Culture Data-Driven Monitoring and Improvements CQC Standards and Legislative Compliance Quality Improvement Initiatives and Plans Support to Clinical Governance and Reporting Data Security and Protection Stakeholder Collaboration and Toolkit Development Outcomes of Contributions
Improved patient safety and satisfaction levels. Achieved and sustained compliance with CQC and legislative requirements. Strengthened clinical governance and reporting systems. Enhanced organisational reputation and service ratings. Promote a culture of transparency, innovation, and continuous improvement. Key Behaviours
At Principal Medical Ltd (PML), the key behaviours and values centre around providing high-quality, community-based healthcare. PML emphasises integrity, innovation, and collaboration among healthcare professionals to deliver efficient primary and community health services. The organisation values teamwork and reinvests surpluses into services to benefit patients and support General values align with PMLs mission to improve patient outcomes and ensure cost-effective care across their network in Oxfordshire and Northamptonshire. Integrity and Ethical Leadership:
Upholds integrity and high ethical standards, ensuring that all quality improvement initiatives align with PMLs core values of improving patient outcomes and delivering high-quality, community-based healthcare services. Leads with transparency and accountability to promote trust and excellence in care delivery. Collaboration and Teamwork:
Fosters strong collaboration across clinical and operational teams, as well as external stakeholders, to identify and implement quality improvement strategies that align with PMLs patient-first mission. Promotes a culture of teamwork and shared responsibility for achieving measurable improvements in healthcare outcomes. Innovation and Continuous Improvement:
Drives a culture of innovation and continuous improvement by using data-driven methodologies to enhance care quality and operational efficiency. Ensures quality initiatives focus on achieving sustainable improvements that benefit patients and the community. Adaptability:
Demonstrates resilience and adaptability in a fast-paced and evolving healthcare environment. Effectively balances competing priorities while maintaining compliance with healthcare regulations, CQC standards and organisational goals to deliver excellent quality outcomes. Skills
Essential
Proven leadership and management skills Excellent interpersonal skills, including influencing, motivating and negotiating Excellent oral, listening and written communication skills Able to initiate, plan, manage and deliver high priority projects Advanced IT skills with knowledge of all Microsoft Office software, advanced keyboard skills and expertise in Word and Excel Experience
Essential
Knowledge and understanding of managing and investigating serious incidents. Knowledge and understanding of CQC inspection standards Ability to analyse Patient record systems such as EMIS or System One Knowledge of quality management reporting systems GP Teamnet, DATIX Experience and robust knowledge in governance and quality assurance framework Experienced in preparation and delivery of high-level reports and policies Leading and facilitating meetings involving a large number of clinical and non-clinical staff to develop and embed a strong safety culture Developing trusting and supportive relationships with a wide range of clinical and managerial staff Evidence of change management Evidence of managing complaints Experience at a senior level within healthcare organisations Making presentations to senior professionals Able to think strategically, Masters level or equivalent level of relevant quality and safety management experience. Evidence of professional knowledge in Quality and Safety systems including clinical governance and risk management processes with a focus on quality improvement Desirable
Qualification in management / leadership Clinical qualification PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
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