We are looking for a dedicated Quality Manager to lead our quality initiatives and work closely with the leadership team in maintaining and advancing the ISO 9001:2015 management system. This key leadership role will focus on ensuring compliance with company policies, procedures, and regulatory standards while driving continuous improvement throughout the organisation.
Role Responsibilities
* Oversee the ISO (Apply online only) management system, ensuring its effectiveness through regular audits and compliance with legislative and customer requirements
* Implement and maintain quality policies and practices across the organization in line with relevant standards and regulations
* Continuously evaluate and improve quality processes, providing expert guidance, training, and support to internal stakeholders
* Lead the Quality team, managing resources, resolving conflicts, and driving performance
* Facilitate and ensure compliance with processes such as APQP, PPAP, Control Plans, FMEA, and SQA, embedding best practices across the business
* Schedule, manage, and oversee ISO 9001:2015 audits, as well as customer and supply chain audits
* Investigate product defects and complaints using tools such as RCA, CAPA, and methodologies like 8D and DMAIC, ensuring corrective and preventive actions are taken
* Develop and deliver technical documentation, quality plans, and customer documentation packs within specified timelines and budgets
* Monitor, analyse, and report on KPIs, including Quality performance, Cost of Poor Quality (COPQ), audits, and complaints
* Manage the Quality department's budget, forecasting, and ensuring all activities comply with legal requirements
Managerial Duties
* Lead and inspire a cross-functional quality team, managing workloads and setting clear priorities
* Oversee employee performance, recruitment, coaching, and professional development while maintaining accurate training records and risk assessments
* Drive team performance, attendance, and improvement initiatives, ensuring alignment with the company's strategic goals
* Set high standards through personal example, ensuring team members understand and embody expected behaviours and standards
* Communicate strategic KPIs to team members to foster alignment and awareness of organisational goals
* Act as a technical expert and escalation point for customers and other stakeholders, managing communication, meetings, planning, audits, presentations, and quality deliverables as required
Required Experience
* Proven experience in managing ISO 9001:2015 or equivalent quality management systems
* A degree in Quality Management, Mechanical Engineering, or a related discipline (BEng preferred)
* Accreditation as a Chartered Quality Professional (CQP MCQI), desirable
* Background in the engineering industry
* Certified Lead Auditor for ISO 9001:2015 or equivalent
* Familiarity with Six Sigma and Lean Manufacturing methodologies
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