Main Purpose of the Job
• Manage and direct all activities of the QA department to achieve all site quality needs in regard to customer quality and complaints.
• Ensure compliance to all key site bodies.
• Ensure that quality is promoted both internally and externally and that standards are maintained in the workplace. Principal Accountabilities
• Manage, direct and support QA team members.
• Manage the active portfolio of current customer quality issues and complaints.
• Own and manage QMS system ensuring compliance with ISO9001, AIB and BRC.
• Carry out (and coach team members in) root cause analysis on customer quality issues and implement corrective actions into operations.
• Act as site lead auditor managing the site audit schedule and coach members of the audit pool.
• Assist customer services with all Quality & Technical related enquiries/complaints.
• Support Operations in communication of quality issues and shop-floor briefs. Core Competencies
• Ability to investigate, identify root causes and implement and verify corrective actions relating to any type of quality non-conformities.
• Ability to work well in a team and on their own within a high-pressured environment.
• Excellent communication skills. Qualifications
• Manufacturing background preferred but not essential.
• Good computer skills required.
• Certificates held relating to Quality functions such as root cause analysis and Quality tools and techniques would be preferred.
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• Manage and direct all activities of the QA department to achieve all site quality needs in regard to customer quality and complaints.
• Ensure compliance to all key site bodies.
• Ensure that quality is promoted both internally and externally and that standards are maintained in the workplace. Principal Accountabilities
• Manage, direct and support QA team members.
• Manage the active portfolio of current customer quality issues and complaints.
• Own and manage QMS system ensuring compliance with ISO9001, AIB and BRC.
• Carry out (and coach team members in) root cause analysis on customer quality issues and implement corrective actions into operations.
• Act as site lead auditor managing the site audit schedule and coach members of the audit pool.
• Assist customer services with all Quality & Technical related enquiries/complaints.
• Support Operations in communication of quality issues and shop-floor briefs. Core Competencies
• Ability to investigate, identify root causes and implement and verify corrective actions relating to any type of quality non-conformities.
• Ability to work well in a team and on their own within a high-pressured environment.
• Excellent communication skills. Qualifications
• Manufacturing background preferred but not essential.
• Good computer skills required.
• Certificates held relating to Quality functions such as root cause analysis and Quality tools and techniques would be preferred.
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