Quality Technician Customer Liaison - Minworth/Birmingham
We have an exciting opportunity for a Quality Technician Customer Liaison to join our team in Minworth/Birmingham. Reporting to the Quality Manager, the Quality Liaison is responsible for interacting directly with our Customer representatives on a daily basis. This includes problem solving and defect analysis at the Customer site and ensuring efficient replacement procedures are set up and followed. How you will contribute Interact directly with Customer representatives. Notify Quality Techs of any issues that arise at the Customer. Assist Customer and/or Quality Techs Systems in root cause analysis and containment issues. Maintain daily log of activities and report back to Quality Techs. Review and ensure replacement of all material returned from Customer. Conduct and document audits. Initiate and actively participate in problem solving. Follow all Safety Rules, Plant Standards & Quality Techs Systems' policies and procedures. Other projects and duties as assigned. What you will bring Previous experience within an established Quality System. Deep knowledge of quality assurance terminology, methods, and tools. Excellent analytical, problem-solving, and decision-making skills. Proficiency in best practices for testing, version control, and defect management. Professional certification, such as Six Sigma. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
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We have an exciting opportunity for a Quality Technician Customer Liaison to join our team in Minworth/Birmingham. Reporting to the Quality Manager, the Quality Liaison is responsible for interacting directly with our Customer representatives on a daily basis. This includes problem solving and defect analysis at the Customer site and ensuring efficient replacement procedures are set up and followed. How you will contribute Interact directly with Customer representatives. Notify Quality Techs of any issues that arise at the Customer. Assist Customer and/or Quality Techs Systems in root cause analysis and containment issues. Maintain daily log of activities and report back to Quality Techs. Review and ensure replacement of all material returned from Customer. Conduct and document audits. Initiate and actively participate in problem solving. Follow all Safety Rules, Plant Standards & Quality Techs Systems' policies and procedures. Other projects and duties as assigned. What you will bring Previous experience within an established Quality System. Deep knowledge of quality assurance terminology, methods, and tools. Excellent analytical, problem-solving, and decision-making skills. Proficiency in best practices for testing, version control, and defect management. Professional certification, such as Six Sigma. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
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