Date:
11 Jan 2025
Region:
ROW
AKT, a global People solutions and services company, is looking for a Customer Experience Advisor to provide consulting for Qualtrics engagements. Qualtrics is an experience management software that enables the creation and distribution of surveys, along with the collection of data derived from user feedback and reports.
If you have a passion for shaping the future of organizations through enhanced customer and employee experiences, this role is your calling. Your advisory services will be instrumental in guiding the strategic direction of our engagements through designing a cutting-edge Qualtrics CX program. With a focus on actionable insights, your contributions will be key to our continuous pursuit of excellence in experience management.
Reporting to the Head of Qualtrics Advisory, this is a customer-facing freelance role available to candidates located in the UK or European regions, with the flexibility for a part-time role.
Key Responsibilities:
Maintain Qualtrics Certifications Customer Experience solutions Participate in pre-sales activities and help scope and architect the business solution Operate as a trusted Advisor for C-Suite type customer contacts Lead program and project design workshops to produce vision, blueprint, and roadmap Work with the implementation team to develop and validate innovative, scalable pre-packaged solutions Provide consulting support to global accounts with complex organizational and tech environments, including survey/assessment design, change management consulting, post-survey data analysis and interpretation, executive presentations, and action planning consulting Conduct, write, and present on global trends and benchmarks, case studies, and best practices at industry conferences and with specific customers Coordinate a team of advisors Can operate as an Engagement Manager Drive additional business to the practice
Job Requirements:
20+ years of experience working with clients on their survey programs, customer and employee assessment programs, or Insights/Analytics functions with large and complex enterprises Master’s degree in Psychology, Sociology, Industrial Organizational, Marketing, Business Administration, Behavioral Sciences, or related fields A blend of agency-side experience and internal-client experience is ideal, although candidates from either side will be considered Consultative and relationship builder who can quickly understand client needs and requirements Strong understanding of good research methodology; item design and data collection Able to analyze and interpret data, reporting back insights to customers Qualtrics knowledge MS Excel – an advantage Language skills in English (very high level both written and oral) – a must
Personal Skills:
Entrepreneurial, business-minded Outstanding customer relationships with C-Level type contacts Excellent writing and presentation skills Curiosity, flexibility, and a can-do attitude Analytical and data-driven thinking Technical orientation Proactivity and creativity in asking “why” and providing solutions People-loving, excellent listening and communication skills Ability to work on several projects simultaneously and independently
AKT Offers:
A wide range of benefits and opportunities for career growth Variety of interesting and exciting projects, working with leading brands (national and international) Top-notch methodologies such as customer and employee experience management, agile, lean startup, design thinking, workshop facilitation, tech, and more Challenging and dynamic small team expected to grow and develop Recreation and enthusiasm that will drive you to self-actualization International business environment (offices in the UK, DACH, India, France, North America, Israel, and Czech Republic)
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11 Jan 2025
Region:
ROW
AKT, a global People solutions and services company, is looking for a Customer Experience Advisor to provide consulting for Qualtrics engagements. Qualtrics is an experience management software that enables the creation and distribution of surveys, along with the collection of data derived from user feedback and reports.
If you have a passion for shaping the future of organizations through enhanced customer and employee experiences, this role is your calling. Your advisory services will be instrumental in guiding the strategic direction of our engagements through designing a cutting-edge Qualtrics CX program. With a focus on actionable insights, your contributions will be key to our continuous pursuit of excellence in experience management.
Reporting to the Head of Qualtrics Advisory, this is a customer-facing freelance role available to candidates located in the UK or European regions, with the flexibility for a part-time role.
Key Responsibilities:
Maintain Qualtrics Certifications Customer Experience solutions Participate in pre-sales activities and help scope and architect the business solution Operate as a trusted Advisor for C-Suite type customer contacts Lead program and project design workshops to produce vision, blueprint, and roadmap Work with the implementation team to develop and validate innovative, scalable pre-packaged solutions Provide consulting support to global accounts with complex organizational and tech environments, including survey/assessment design, change management consulting, post-survey data analysis and interpretation, executive presentations, and action planning consulting Conduct, write, and present on global trends and benchmarks, case studies, and best practices at industry conferences and with specific customers Coordinate a team of advisors Can operate as an Engagement Manager Drive additional business to the practice
Job Requirements:
20+ years of experience working with clients on their survey programs, customer and employee assessment programs, or Insights/Analytics functions with large and complex enterprises Master’s degree in Psychology, Sociology, Industrial Organizational, Marketing, Business Administration, Behavioral Sciences, or related fields A blend of agency-side experience and internal-client experience is ideal, although candidates from either side will be considered Consultative and relationship builder who can quickly understand client needs and requirements Strong understanding of good research methodology; item design and data collection Able to analyze and interpret data, reporting back insights to customers Qualtrics knowledge MS Excel – an advantage Language skills in English (very high level both written and oral) – a must
Personal Skills:
Entrepreneurial, business-minded Outstanding customer relationships with C-Level type contacts Excellent writing and presentation skills Curiosity, flexibility, and a can-do attitude Analytical and data-driven thinking Technical orientation Proactivity and creativity in asking “why” and providing solutions People-loving, excellent listening and communication skills Ability to work on several projects simultaneously and independently
AKT Offers:
A wide range of benefits and opportunities for career growth Variety of interesting and exciting projects, working with leading brands (national and international) Top-notch methodologies such as customer and employee experience management, agile, lean startup, design thinking, workshop facilitation, tech, and more Challenging and dynamic small team expected to grow and develop Recreation and enthusiasm that will drive you to self-actualization International business environment (offices in the UK, DACH, India, France, North America, Israel, and Czech Republic)
#J-18808-Ljbffr
