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Radiology Systems Team Support, Middlesbrough
Client:
South Tees Hospitals NHS Foundation Trust Location:
Middlesbrough, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
336b93a0e0a6 Job Views:
52 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job overview The pathology departments at North Tees and Hartlepool NHS foundation trusts and South Tees hospital NHS foundation trust are working collaboratively to develop a joint service with services being delivered on both hospital sites, this will require cross site working as appropriate. The post holder will provide an effective administration support service providing excellent communication skills and good customer care. Work with and effectively communicate with the team structure including line Administration Team Leader Medical Secretary and Administration Manager. The role requires the individual to work as part of a multi-disciplinary team. To provide a high quality administrative support service and ensure excellent customer care and experience for patients. Carry out routine administrative duties pertinent to the service. Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate. Order and receive stocks and stores. Standard keyboard skills. Transcription and or proof reading of clinics and other letters of a sensitive and confidential nature ensuring copy letters to other health care professionals / services are sent. Receive and make telephone calls to/from GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner. Main duties of the job The post holder will provide a comprehensive, effective and professional secretarial and administrative support to a service. The post holder will be expected to: Communicate effectively and courteously with a range of internal/external stakeholders, which may include patients on a daily basis. Stakeholders may include medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust. This list is not exhaustive. Work with and effectively communicate with the team structure including line management. To provide a high quality administrative service and ensure excellent customer care and experience for patients and other stakeholders. To ensure that all Trust Policies and Procedures relating to role are adhered to. The post holder will work on their own initiative and make decisions within their remit, referring to their line manager as appropriate. The post holder will be predominantly office based and undertake the following activities: Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate. Receive and make telephone calls to/from patients, relatives, GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner. Interrogate case notes to identify relevant information and to ensure accuracy of correspondence. Working for our organisation Leadership and Improvement Training South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. Detailed job description and main responsibilities Person specification Qualifications GCSE in Maths and English or Functional Skills (level 2) NVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the knowledge and skills criteria above) Desirable criteria Medical Terminology qualification Audio-typing qualification Experience Secretarial and administrative experience Working knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet Desirable criteria Healthcare / STHFT or other NHS Trust experience Knowledge Excellent communication and interpersonal skills Excellent planning, prioritisation and organisational skills Desirable criteria Trust experience; knowledge of STHFT policies and procedures Disclosure and Barring Checks (DBS) It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay. Equality, Diversity and Inclusion South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly. Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.
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Client:
South Tees Hospitals NHS Foundation Trust Location:
Middlesbrough, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
336b93a0e0a6 Job Views:
52 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job overview The pathology departments at North Tees and Hartlepool NHS foundation trusts and South Tees hospital NHS foundation trust are working collaboratively to develop a joint service with services being delivered on both hospital sites, this will require cross site working as appropriate. The post holder will provide an effective administration support service providing excellent communication skills and good customer care. Work with and effectively communicate with the team structure including line Administration Team Leader Medical Secretary and Administration Manager. The role requires the individual to work as part of a multi-disciplinary team. To provide a high quality administrative support service and ensure excellent customer care and experience for patients. Carry out routine administrative duties pertinent to the service. Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate. Order and receive stocks and stores. Standard keyboard skills. Transcription and or proof reading of clinics and other letters of a sensitive and confidential nature ensuring copy letters to other health care professionals / services are sent. Receive and make telephone calls to/from GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner. Main duties of the job The post holder will provide a comprehensive, effective and professional secretarial and administrative support to a service. The post holder will be expected to: Communicate effectively and courteously with a range of internal/external stakeholders, which may include patients on a daily basis. Stakeholders may include medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust. This list is not exhaustive. Work with and effectively communicate with the team structure including line management. To provide a high quality administrative service and ensure excellent customer care and experience for patients and other stakeholders. To ensure that all Trust Policies and Procedures relating to role are adhered to. The post holder will work on their own initiative and make decisions within their remit, referring to their line manager as appropriate. The post holder will be predominantly office based and undertake the following activities: Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate. Receive and make telephone calls to/from patients, relatives, GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner. Interrogate case notes to identify relevant information and to ensure accuracy of correspondence. Working for our organisation Leadership and Improvement Training South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. Detailed job description and main responsibilities Person specification Qualifications GCSE in Maths and English or Functional Skills (level 2) NVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the knowledge and skills criteria above) Desirable criteria Medical Terminology qualification Audio-typing qualification Experience Secretarial and administrative experience Working knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet Desirable criteria Healthcare / STHFT or other NHS Trust experience Knowledge Excellent communication and interpersonal skills Excellent planning, prioritisation and organisational skills Desirable criteria Trust experience; knowledge of STHFT policies and procedures Disclosure and Barring Checks (DBS) It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay. Equality, Diversity and Inclusion South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly. Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.
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