Reception Centre First Line Manager

Job Title: Reception Centre First Line Manager Location: Plymouth, Devon Compensation: £40,098 + Benefits Role Type: Full time / Permanent Role ID: SF61666 At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Reception Centre First Line Manager at our Devonport Royal Dockyard site. The role As a Reception Centre First Line Manager, you’ll have a role that’s out of the ordinary. You’ll be responsible to the Reception Centres Manager for the management and service provision for Camels Head and Granby Reception Centres within Devonport, in line with the MOD Reception Centre contractual obligations. Day-to-day, you’ll review and continually improve processes, to ensure a fully functional and efficient receptions centre environment is maintained. Oversight and management of personnel/HR matters for Access Officers and Customer Service Officers. To assist with the development and implementation of processes with a view to continually improve bringing in efficiencies and effective outputs that are value for money. Monitor the customer experience and enhance the service delivery to the customer, providing monthly reports to the MOD. Provide line management to Access Officers and Customer Service Officers. This role is full time, 35 hours per week and is based on site at Devonport Royal Dockyard. Essential experience of the Reception Centre First Line Manager Proven experience as a line manager with strong leadership skills. Experience in developing a successful team. Ability to deal with conflict. Ability to write, develop coherent well advised analytical reporting. Knowledge of theory and practical aspects of security within a major company serving the public sector. Qualifications for the Reception Centre First Line Manager Management qualification (or relevant experience) GCSE English and Maths C or above (or equivalent) Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email

careers@babcockinternational.com

with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview. Closing date: 24/01/2025

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