Position
: Reception Intern Department
: Front Office Duration
: 6-Month Internship Who Are We? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th-century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for ambassadors of this truly unique property. They will be given the opportunity to make their mark while delivering exceptional service of unparalleled quality. What will I get? Competitive Compensation: Earn up to £15 per hour, including a service charge (service charge* subject to fluctuation based on business levels). Complimentary Meals: Enjoy freshly prepared meals during your shifts. Professional Growth: Benefit from extensive learning and development opportunities with exposure to luxury hospitality operations. Exclusive Perks: Access employee discounts on shopping, dining, and wellness programmes**. Personalised Mentorship: Take part in tailored training sessions to enhance your career prospects. Networking Opportunities: Build connections within the luxury hospitality sector. The service charge may vary from month to month based on business activity. **Available after successful completion of the probation period. What will I be doing? As a Reception Intern, your primary responsibility will be to provide courteous and efficient service to all guests, consistently maintaining the highest standards of hospitality. Acting as a true ambassador for our hotel, you will warmly welcome guests, ensuring a friendly and memorable experience. You will handle all guest requests and queries with professionalism and enthusiasm, whether face-to-face, over the phone, or via email. Your key duties and responsibilities will include: Guest Arrival and Departure:
Managing the check-in and check-out process promptly and accurately, ensuring a seamless experience for guests. Escorting guests to their rooms, explaining room features and amenities, and addressing any immediate requirements.
Customer Service Excellence:
Responding to guest enquiries, resolving concerns swiftly, and offering personalised recommendations for local attractions, restaurants, and activities. Liaising with other departments to meet guest requests efficiently and ensure their satisfaction.
VIP and Bespoke Experiences:
Assisting with VIP guest arrivals, coordinating pre-arrival arrangements, and creating special experiences to exceed expectations. Updating guest profiles to provide personalised service tailored to their preferences and needs.
Daily Operations Support:
Performing administrative tasks such as managing reservations, answering calls, and maintaining accurate guest accounts. Assisting with room inspections, special room setups, and delivering in-room amenities.
Hotel Representation:
Representing the hotel by upholding the brand’s values and ensuring guests respect local policies and the neighbourhood’s ethos. Offering expert advice and recommendations on local hotspots, exclusive events, and the most sought-after establishments.
Your role is essential in creating outstanding guest experiences, ensuring each visitor feels valued, welcomed, and eager to return. Through your proactive approach and keen attention to detail, you will contribute to the hotel’s reputation for delivering exceptional service. What are we looking for? Currently pursuing a degree in Hospitality, Business, or a related field. Passion for delivering exceptional guest service with a friendly and professional demeanour. Strong communication and interpersonal skills; fluency in French is an advantage. A proactive mindset with creativity, attention to detail, and problem-solving abilities. Willingness to adapt to a flexible schedule, including weekends and bank holidays. Proficiency in Microsoft Office; familiarity with Guestline PMS is a plus.
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: Reception Intern Department
: Front Office Duration
: 6-Month Internship Who Are We? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th-century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for ambassadors of this truly unique property. They will be given the opportunity to make their mark while delivering exceptional service of unparalleled quality. What will I get? Competitive Compensation: Earn up to £15 per hour, including a service charge (service charge* subject to fluctuation based on business levels). Complimentary Meals: Enjoy freshly prepared meals during your shifts. Professional Growth: Benefit from extensive learning and development opportunities with exposure to luxury hospitality operations. Exclusive Perks: Access employee discounts on shopping, dining, and wellness programmes**. Personalised Mentorship: Take part in tailored training sessions to enhance your career prospects. Networking Opportunities: Build connections within the luxury hospitality sector. The service charge may vary from month to month based on business activity. **Available after successful completion of the probation period. What will I be doing? As a Reception Intern, your primary responsibility will be to provide courteous and efficient service to all guests, consistently maintaining the highest standards of hospitality. Acting as a true ambassador for our hotel, you will warmly welcome guests, ensuring a friendly and memorable experience. You will handle all guest requests and queries with professionalism and enthusiasm, whether face-to-face, over the phone, or via email. Your key duties and responsibilities will include: Guest Arrival and Departure:
Managing the check-in and check-out process promptly and accurately, ensuring a seamless experience for guests. Escorting guests to their rooms, explaining room features and amenities, and addressing any immediate requirements.
Customer Service Excellence:
Responding to guest enquiries, resolving concerns swiftly, and offering personalised recommendations for local attractions, restaurants, and activities. Liaising with other departments to meet guest requests efficiently and ensure their satisfaction.
VIP and Bespoke Experiences:
Assisting with VIP guest arrivals, coordinating pre-arrival arrangements, and creating special experiences to exceed expectations. Updating guest profiles to provide personalised service tailored to their preferences and needs.
Daily Operations Support:
Performing administrative tasks such as managing reservations, answering calls, and maintaining accurate guest accounts. Assisting with room inspections, special room setups, and delivering in-room amenities.
Hotel Representation:
Representing the hotel by upholding the brand’s values and ensuring guests respect local policies and the neighbourhood’s ethos. Offering expert advice and recommendations on local hotspots, exclusive events, and the most sought-after establishments.
Your role is essential in creating outstanding guest experiences, ensuring each visitor feels valued, welcomed, and eager to return. Through your proactive approach and keen attention to detail, you will contribute to the hotel’s reputation for delivering exceptional service. What are we looking for? Currently pursuing a degree in Hospitality, Business, or a related field. Passion for delivering exceptional guest service with a friendly and professional demeanour. Strong communication and interpersonal skills; fluency in French is an advantage. A proactive mindset with creativity, attention to detail, and problem-solving abilities. Willingness to adapt to a flexible schedule, including weekends and bank holidays. Proficiency in Microsoft Office; familiarity with Guestline PMS is a plus.
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