Job Summary:
To be responsible for the efficient management and direction of the reception team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
To support the management team in promoting equality, diversity and inclusion (ED&I), safety, health, environment and fire (SHEF), quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.
The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities
Line managing all reception staff, leading staff induction, development, providing guidance and direction, ensuring staff are up to date with mandatory training
Completing staff appraisals as required
Identifying and delivering team training where required
Compiling reception staff rotas
Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms etc
Leading patient participation group (PPG) meetings and being first point of contact for PPG representatives
Reviewing and updating all administrative and reception policies and procedures as required
Supporting the management team in the compilation of practice reports and the practice development plan
Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation
Coordinating the provision of cover, ensuring sufficient cover is provided for periods of leave and other staff absences
Produce job descriptions, advertise jobs, shortlist, interview with operations/practice manager for reception staff
Providing initial guidance and advice to patients who wish to verbally complain
Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
Acting as building fire marshal, ensuring evacuation lists are current and that the visitors’ log is used appropriately
Attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Deputise for the operations/practice manager during periods of absence
Partake in audit as directed by management
Coordinate and produce meeting agendas and record the minutes of meetings
Support operations/practice manager in the maintenance of the practice website and social media accounts
Promote the use of the Friends and Family Test, NHS Choices and Google reviews
Champion continuous improvement, encouraging staff to participate and make suggestions for continuous improvement initiatives
Assist with QOF targets
Effectively manage stationary levels and order stationary when necessary, ensuring the practice receives the best possible pricing on stationary items
Essential Skills:
Excellent communication skills (written and oral)
Strong IT Skills (generic)
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (planning and organisation)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem Solving and analytical skills
Ability to follow procedure
Nice-to-Have Skills:
EMIS user skills
Previous healthcare setting experience
Personal Qualities:
Polite and confident
Flexible and cooperative
Motivated
Initiative and judgement (knowing when to ask for help)
Forward thinker
High levels of integrity
Sensitive and empathetic
Ability to work under pressure
Job Type: Full-time
Pay: £14.00-£15.00 per hour
Schedule:
Day shift
Monday to Friday
Work Location: In person
Join our team as a Reception Manager and be part of a dynamic work environment where your skills will be valued. If you have a passion for providing exceptional customer service and possess the necessary qualifications, we encourage you to apply for this exciting opportunity.
#J-18808-Ljbffr
To be responsible for the efficient management and direction of the reception team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
To support the management team in promoting equality, diversity and inclusion (ED&I), safety, health, environment and fire (SHEF), quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.
The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities
Line managing all reception staff, leading staff induction, development, providing guidance and direction, ensuring staff are up to date with mandatory training
Completing staff appraisals as required
Identifying and delivering team training where required
Compiling reception staff rotas
Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms etc
Leading patient participation group (PPG) meetings and being first point of contact for PPG representatives
Reviewing and updating all administrative and reception policies and procedures as required
Supporting the management team in the compilation of practice reports and the practice development plan
Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation
Coordinating the provision of cover, ensuring sufficient cover is provided for periods of leave and other staff absences
Produce job descriptions, advertise jobs, shortlist, interview with operations/practice manager for reception staff
Providing initial guidance and advice to patients who wish to verbally complain
Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
Acting as building fire marshal, ensuring evacuation lists are current and that the visitors’ log is used appropriately
Attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Deputise for the operations/practice manager during periods of absence
Partake in audit as directed by management
Coordinate and produce meeting agendas and record the minutes of meetings
Support operations/practice manager in the maintenance of the practice website and social media accounts
Promote the use of the Friends and Family Test, NHS Choices and Google reviews
Champion continuous improvement, encouraging staff to participate and make suggestions for continuous improvement initiatives
Assist with QOF targets
Effectively manage stationary levels and order stationary when necessary, ensuring the practice receives the best possible pricing on stationary items
Essential Skills:
Excellent communication skills (written and oral)
Strong IT Skills (generic)
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (planning and organisation)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem Solving and analytical skills
Ability to follow procedure
Nice-to-Have Skills:
EMIS user skills
Previous healthcare setting experience
Personal Qualities:
Polite and confident
Flexible and cooperative
Motivated
Initiative and judgement (knowing when to ask for help)
Forward thinker
High levels of integrity
Sensitive and empathetic
Ability to work under pressure
Job Type: Full-time
Pay: £14.00-£15.00 per hour
Schedule:
Day shift
Monday to Friday
Work Location: In person
Join our team as a Reception Manager and be part of a dynamic work environment where your skills will be valued. If you have a passion for providing exceptional customer service and possess the necessary qualifications, we encourage you to apply for this exciting opportunity.
#J-18808-Ljbffr
