Spencer Private Hospitals are looking to recruit a friendly, welcoming, and enthusiastic Reception Officer to join a motivated administration team that delivers outstanding customer service to a variety of self-pay, private medical insured, and NHS patients.
You will need to be flexible, have a good telephone manner, excellent face-to-face interpersonal skills, an ability to prioritise workloads and demonstrate teamwork to be successful in this role.
The role is based between our Ashford and Canterbury sites, but will be expected to travel to Margate on a small number of occasions, as needed and directed.
The role is full time, 37.5 hours/week. There will be the requirement to work weekends as clinics dictate on a rota with the team. Enhancements of 30% for Saturday working and 60% for Sunday working is applied for any weekend working.
Interview Date: 13th January 2025
Main duties of the job Job Purpose:
To provide a professional, welcoming and polite reception service for all visitors and staff. To filter and direct calls accordingly in a calm and timely manner, whilst assisting with other daily reception tasks in line with the requirements of the role.
Key Relationships:
Line manager is Reception Team Leader
Work in close liaison with Outpatients, Ward and Bookings Team
Liaison with Ophthalmology Engagement Team
Liaison with Medical Secretaries
Key Responsibilities
Effectively bill patients for treatments within out-patient department and update patients account accordingly.
Complete outcomes for all patients correctly ensuring all patients are added to the correct waiting list or marked as discharged.
Adjust where necessary billing episodes to reflect correct charging.
Provide quotes for procedures to self-pay customers within 48 hours of request.
Meet and greet clients in a warm, friendly and professional manner.
Answer, screen and direct telephone calls, take and communicate accurate messages in a polite and professional manner.
Responsible for maintaining the check-in list and reception area throughout the day.
Effectively manage all administration tasks considered necessary for the smooth running of the department i.e. sending appointment letters, sending emails, requesting results etc.
Investigate and resolve queries and discrepancies, reporting findings to relevant parties as per SPH policies and procedures.
About us Spencer Private Hospital (SPH) has a dedicated ward team which it augments with agency staff and colleagues from within the NHS. Their experience allows us to provide this excellence of care which is expected by our patients.
SPH offers appropriate education and training for the staff who work within the organisation and aspires to be the private provider of choice within Kent.
Benefits of working for the organisation are significant and are not only limited to a generous salary offer.
Person Specification Skills
Excellent knowledge of Microsoft Packages.
Proven track record of delivering service beyond all expectations.
Experience
Proven experience working with the public both over the phone and face to face.
Knowledge/experience in a healthcare/medical environment.
Experience of booking appointments.
Previous experience of health industry software e.g. Compucare/Patient Centre.
Qualifications
Maths and English (GCSE or equivalent) grade C or above.
NVQ 2 or 3 in Customer Services.
IT Qualification.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name Spencer Private Hospitals
Address Ashford
Kent
TN24 0LZ
Spencer Private Hospitals Kent & Canterbury Hospital, Ethelbert Road
#J-18808-Ljbffr
You will need to be flexible, have a good telephone manner, excellent face-to-face interpersonal skills, an ability to prioritise workloads and demonstrate teamwork to be successful in this role.
The role is based between our Ashford and Canterbury sites, but will be expected to travel to Margate on a small number of occasions, as needed and directed.
The role is full time, 37.5 hours/week. There will be the requirement to work weekends as clinics dictate on a rota with the team. Enhancements of 30% for Saturday working and 60% for Sunday working is applied for any weekend working.
Interview Date: 13th January 2025
Main duties of the job Job Purpose:
To provide a professional, welcoming and polite reception service for all visitors and staff. To filter and direct calls accordingly in a calm and timely manner, whilst assisting with other daily reception tasks in line with the requirements of the role.
Key Relationships:
Line manager is Reception Team Leader
Work in close liaison with Outpatients, Ward and Bookings Team
Liaison with Ophthalmology Engagement Team
Liaison with Medical Secretaries
Key Responsibilities
Effectively bill patients for treatments within out-patient department and update patients account accordingly.
Complete outcomes for all patients correctly ensuring all patients are added to the correct waiting list or marked as discharged.
Adjust where necessary billing episodes to reflect correct charging.
Provide quotes for procedures to self-pay customers within 48 hours of request.
Meet and greet clients in a warm, friendly and professional manner.
Answer, screen and direct telephone calls, take and communicate accurate messages in a polite and professional manner.
Responsible for maintaining the check-in list and reception area throughout the day.
Effectively manage all administration tasks considered necessary for the smooth running of the department i.e. sending appointment letters, sending emails, requesting results etc.
Investigate and resolve queries and discrepancies, reporting findings to relevant parties as per SPH policies and procedures.
About us Spencer Private Hospital (SPH) has a dedicated ward team which it augments with agency staff and colleagues from within the NHS. Their experience allows us to provide this excellence of care which is expected by our patients.
SPH offers appropriate education and training for the staff who work within the organisation and aspires to be the private provider of choice within Kent.
Benefits of working for the organisation are significant and are not only limited to a generous salary offer.
Person Specification Skills
Excellent knowledge of Microsoft Packages.
Proven track record of delivering service beyond all expectations.
Experience
Proven experience working with the public both over the phone and face to face.
Knowledge/experience in a healthcare/medical environment.
Experience of booking appointments.
Previous experience of health industry software e.g. Compucare/Patient Centre.
Qualifications
Maths and English (GCSE or equivalent) grade C or above.
NVQ 2 or 3 in Customer Services.
IT Qualification.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name Spencer Private Hospitals
Address Ashford
Kent
TN24 0LZ
Spencer Private Hospitals Kent & Canterbury Hospital, Ethelbert Road
#J-18808-Ljbffr
