As Receptionist, you are responsible for managing the overall Reception function within the Clinic. You will ensure that patients receive a friendly, efficient and professional service. You are a crucial part of the team looking after the day-to-day running of the clinic. You will work in conjunction with The Dermatology Partnership, Central Bookings and Central Admin Team.
General Duties
Run reception and set up Clinics as per Standard Operating Procedures Check in patients on arrival and notify the Doctor when they arrive Print Doctor’s Clinic schedules each day Book procedures and treatments as per Standard Operating Procedures Ensure Clinic rooms are equipped and ready each day in the absence of the HCA Work closely with the bookings team in relation to calls, appointments and general enquiries as per Standard Operating Procedures Deal with Doctors queries/needs Print prescriptions daily which need to be signed by Doctors on the same day and actioned accordingly Support Aesthetic and Nurse services fully with administrative duties as per protocol Ensure an accurate audit trail around all patient documentation and communication Financial understanding of self-funding and insured patients Ensure the correct documentation forms are given to patients on arrival to fill out Book follow-up or rescheduled appointments Understand the internal referral process and adhere to it Cancel any appointments as directed by the Management team End of day Clinic responsibilities regarding appointments as per Standard Operating Procedures Complete accurate Consultant Referral and Charge sheets, and understand the consequences of incompletion or inaccuracy Manage referrals prior to contacting patients to reduce potential occurrence of incidents/mistakes and to ensure good customer service Take deposits for new bookings, payments and process refunds
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Run reception and set up Clinics as per Standard Operating Procedures Check in patients on arrival and notify the Doctor when they arrive Print Doctor’s Clinic schedules each day Book procedures and treatments as per Standard Operating Procedures Ensure Clinic rooms are equipped and ready each day in the absence of the HCA Work closely with the bookings team in relation to calls, appointments and general enquiries as per Standard Operating Procedures Deal with Doctors queries/needs Print prescriptions daily which need to be signed by Doctors on the same day and actioned accordingly Support Aesthetic and Nurse services fully with administrative duties as per protocol Ensure an accurate audit trail around all patient documentation and communication Financial understanding of self-funding and insured patients Ensure the correct documentation forms are given to patients on arrival to fill out Book follow-up or rescheduled appointments Understand the internal referral process and adhere to it Cancel any appointments as directed by the Management team End of day Clinic responsibilities regarding appointments as per Standard Operating Procedures Complete accurate Consultant Referral and Charge sheets, and understand the consequences of incompletion or inaccuracy Manage referrals prior to contacting patients to reduce potential occurrence of incidents/mistakes and to ensure good customer service Take deposits for new bookings, payments and process refunds
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