Company Description
Fantastic opportunity here at the Mercure Hotel Cardiff North. We have 132 bedrooms within the hotel, and a Bar, Conference & Restaurant. Job Description
The Reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members. They contribute to guest satisfaction by providing high-quality services with a warm and friendly approach. Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive. Assist in conducting training for all Front Office employees. Direct daily front office operations. Greet and escort Very Important Guests (VIPs) and attend to their special needs as appropriate. Attend to credit problems. Ensure efficient and courteous porter service. Supervise front cashiers and help out with accounting problems. Patrol and inspect public areas during evenings to make sure everything is in order. Control hotel duty keys and floats whilst on duty. Supervise and support the Front Office team. Assist with preparation of rosters, ensuring that suitable and cost-effective employee levels are maintained at all times. Rosters to be authorized by the appropriate department head. Ensure department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies, rates and general hotel information. Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality. Implement training programs for all employees, conduct induction and skills training. Perform any other duties as directed by the Front Office Management. Qualifications
Qualifications: Previous experience in guest services department preferred Previous Property Management System experience preferred Computer literate in Microsoft Windows applications required Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Fully flexible day and night Additional Information
What's in it for you: Salary: £12.00/hour Benefits: Attractive Bonus Scheme Pension Scheme The Accor Bienvenue Card: A Discount Card to be used in Accor Hotels Worldwide and Selected partners Bonus Break: Complimentary stays in UK hotel Family and Friends Voucher Double paid on bank holidays Training & Development Additional holidays with service 20 + 5 years International Development Opportunities Employee Advisory Service Childcare Vouchers Eye care vouchers Meals on duty Uniforms & Shoes Internal Description: We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
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Fantastic opportunity here at the Mercure Hotel Cardiff North. We have 132 bedrooms within the hotel, and a Bar, Conference & Restaurant. Job Description
The Reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members. They contribute to guest satisfaction by providing high-quality services with a warm and friendly approach. Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive. Assist in conducting training for all Front Office employees. Direct daily front office operations. Greet and escort Very Important Guests (VIPs) and attend to their special needs as appropriate. Attend to credit problems. Ensure efficient and courteous porter service. Supervise front cashiers and help out with accounting problems. Patrol and inspect public areas during evenings to make sure everything is in order. Control hotel duty keys and floats whilst on duty. Supervise and support the Front Office team. Assist with preparation of rosters, ensuring that suitable and cost-effective employee levels are maintained at all times. Rosters to be authorized by the appropriate department head. Ensure department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies, rates and general hotel information. Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality. Implement training programs for all employees, conduct induction and skills training. Perform any other duties as directed by the Front Office Management. Qualifications
Qualifications: Previous experience in guest services department preferred Previous Property Management System experience preferred Computer literate in Microsoft Windows applications required Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Fully flexible day and night Additional Information
What's in it for you: Salary: £12.00/hour Benefits: Attractive Bonus Scheme Pension Scheme The Accor Bienvenue Card: A Discount Card to be used in Accor Hotels Worldwide and Selected partners Bonus Break: Complimentary stays in UK hotel Family and Friends Voucher Double paid on bank holidays Training & Development Additional holidays with service 20 + 5 years International Development Opportunities Employee Advisory Service Childcare Vouchers Eye care vouchers Meals on duty Uniforms & Shoes Internal Description: We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
#J-18808-Ljbffr
