Main area Imaging Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (4 days at the Royal Stoke Hospital and 1 day at County Hospital) Job ref 205-6857219
Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke University Hospital Town Stoke-on-Trent Salary £24,071 - £25,674 per annum Salary period Yearly Closing 05/01/2025 23:59
Band 3
Job overview
Imaging Reception/Helpdesk Team Leader An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as an Imaging Reception Team Leader. We are looking for a pro-active Team leader who will provide day to day supervision to the Reception and Helpdesk staff in order to provide a first class service to patients, staff and visitors to the Imaging Department. You will be required to work 4 days at Royal Stoke and 1 day at County Hospital per week. Main duties of the job
You will be flexible and reliable and have a minimum of one year's experience in a customer focused environment. Supervisory skills, IT skills as well as excellent communication skills are essential to the role. You will also ensure that day to day operational issues are carried out in a timely manner and that requests for the Imaging Department are processed efficiently. The post-holder will be accountable for managing the Reception staff including managing sickness and rotas. The ability to manage and prioritise a busy workload in a fast paced and demanding working environment is essential. Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Detailed job description and main responsibilities
For further details please see the attached Job Description and Person Specification for the Reception/Helpdesk Team Leader Post. Person specification
Qualifications
Minimum of 3 GCSE / O Levels (bands A-C) to include Maths & English or equivalent experience IT Skills at an Advanced Level NVQ Level 3 in admin / clerical / customer service related area NVQ Level 3 or equivalent in a management/supervisory qualification Experience in using CRIS ECDL / other IT qualification Minimum of one year’s experience of working in the NHS or other complex organisations Computerised systems with the ability to use the Microsoft package Minimum of one year’s experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis. Previous experience in a similar role Experience of working in an appointment booking environment Experience in a team leader role Skills and Knowledge
Excellent standard of literacy and numeracy Experience of dealing with the general public Experience of using Information Systems Data Input Ability to work under pressure and tight deadlines and to protocol Excellent interpersonal skills and telephone manner Ability to divert from one set of tasks to another Imaging Experience Important information about your application All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly. References - please ensure you provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone. Flexible working will be considered in line with Trust policies. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Job overview
Imaging Reception/Helpdesk Team Leader An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as an Imaging Reception Team Leader. We are looking for a pro-active Team leader who will provide day to day supervision to the Reception and Helpdesk staff in order to provide a first class service to patients, staff and visitors to the Imaging Department. You will be required to work 4 days at Royal Stoke and 1 day at County Hospital per week. Main duties of the job
You will be flexible and reliable and have a minimum of one year's experience in a customer focused environment. Supervisory skills, IT skills as well as excellent communication skills are essential to the role. You will also ensure that day to day operational issues are carried out in a timely manner and that requests for the Imaging Department are processed efficiently. The post-holder will be accountable for managing the Reception staff including managing sickness and rotas. The ability to manage and prioritise a busy workload in a fast paced and demanding working environment is essential. Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. Detailed job description and main responsibilities
For further details please see the attached Job Description and Person Specification for the Reception/Helpdesk Team Leader Post. Person specification
Qualifications
Minimum of 3 GCSE / O Levels (bands A-C) to include Maths & English or equivalent experience IT Skills at an Advanced Level NVQ Level 3 in admin / clerical / customer service related area NVQ Level 3 or equivalent in a management/supervisory qualification Experience in using CRIS ECDL / other IT qualification Minimum of one year’s experience of working in the NHS or other complex organisations Computerised systems with the ability to use the Microsoft package Minimum of one year’s experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis. Previous experience in a similar role Experience of working in an appointment booking environment Experience in a team leader role Skills and Knowledge
Excellent standard of literacy and numeracy Experience of dealing with the general public Experience of using Information Systems Data Input Ability to work under pressure and tight deadlines and to protocol Excellent interpersonal skills and telephone manner Ability to divert from one set of tasks to another Imaging Experience Important information about your application All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly. References - please ensure you provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone. Flexible working will be considered in line with Trust policies. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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