Job Title:
Reception Team Leader Location:
British Medical Association, London Hours:
Monday to Friday, 45 hours per week / 9 hours per day, shifts will vary between 07.30 and 18.30 Rate of Pay:
£33,000 per annum Reporting to:
Operations Manager Overview: An exciting opportunity has arisen at Anchor Group Services for a motivated and professional Reception Team Leader to join the team on our prestigious contract with the British Medical Association (BMA). We are looking for an experienced leader who can provide hands-on supervision and ensure an efficient, first-class service is offered to internal and external clients, ensuring the smooth operation of the reception desk and motivating the team to excel. Duties include: Promoting and supporting a first-class, professional reception service. Ensuring team adherence to uniform and procedural standards. Liaising with the Front of House Manager regarding improvements to the reception area and operations. Handling internal/external client issues and escalating when required. Conducting administrative tasks and generating reports. Assisting the Front of House Manager with the weekly rota. Leading meetings with hosts/organisers to cover all details of functions. Maintaining cleanliness and organisation of the reception area. Developing the team through empowerment, support, and continuous training. Client Service and Visitor Experience: Managing internal and external bookings and liaising with various departments on conference requirements. Delivering a 5-star service and warm welcome to all visitors. Monitoring customer feedback and producing appropriate action plans. Ensuring the reception desk is manned at all times and provides a welcoming, clean, safe, and secure environment. Supporting building management with ad-hoc duties as required. Benefits
Access to a range of nationally recognised courses to help further your career, via the Anchor Academy. Access to SIA Top-Up and First Aid training at discounted rates, with financial support available. Auto Enrolment Pension. Wagestream - access to pay as you earn it. Cycle to Work Scheme Available. Full uniform provided. Free Employee Assistance Programme 24/7 including access to counselling. Hospital Saturday Fund. Reward and Recognition awards. What’s Next? If you would like to be considered for this position,
APPLY NOW
and we will be in touch.
#J-18808-Ljbffr
Reception Team Leader Location:
British Medical Association, London Hours:
Monday to Friday, 45 hours per week / 9 hours per day, shifts will vary between 07.30 and 18.30 Rate of Pay:
£33,000 per annum Reporting to:
Operations Manager Overview: An exciting opportunity has arisen at Anchor Group Services for a motivated and professional Reception Team Leader to join the team on our prestigious contract with the British Medical Association (BMA). We are looking for an experienced leader who can provide hands-on supervision and ensure an efficient, first-class service is offered to internal and external clients, ensuring the smooth operation of the reception desk and motivating the team to excel. Duties include: Promoting and supporting a first-class, professional reception service. Ensuring team adherence to uniform and procedural standards. Liaising with the Front of House Manager regarding improvements to the reception area and operations. Handling internal/external client issues and escalating when required. Conducting administrative tasks and generating reports. Assisting the Front of House Manager with the weekly rota. Leading meetings with hosts/organisers to cover all details of functions. Maintaining cleanliness and organisation of the reception area. Developing the team through empowerment, support, and continuous training. Client Service and Visitor Experience: Managing internal and external bookings and liaising with various departments on conference requirements. Delivering a 5-star service and warm welcome to all visitors. Monitoring customer feedback and producing appropriate action plans. Ensuring the reception desk is manned at all times and provides a welcoming, clean, safe, and secure environment. Supporting building management with ad-hoc duties as required. Benefits
Access to a range of nationally recognised courses to help further your career, via the Anchor Academy. Access to SIA Top-Up and First Aid training at discounted rates, with financial support available. Auto Enrolment Pension. Wagestream - access to pay as you earn it. Cycle to Work Scheme Available. Full uniform provided. Free Employee Assistance Programme 24/7 including access to counselling. Hospital Saturday Fund. Reward and Recognition awards. What’s Next? If you would like to be considered for this position,
APPLY NOW
and we will be in touch.
#J-18808-Ljbffr
