Receptionist (Part-time)

Job Description: Veterinary Receptionist Overview: As a Veterinary Receptionist, you'll play a pivotal role as the first point of contact for clients visiting or contacting the veterinary clinic. Your primary objective will be to provide exceptional customer service while efficiently managing administrative tasks and offering advice on animal health. Responsibilities: Client Interaction: Greet clients warmly and assist them with inquiries, appointments, and admissions. Provide advice on over-the-counter medications, supplements, and preventive healthcare products. Appointment Scheduling: Schedule appointments accurately using the clinic's scheduling system. Coordinate appointments to optimise clinic workflow and ensure adequate time for each patient. Remind clients of upcoming appointments and follow-ups as necessary. Administrative Duties: Manage client records and databases, ensuring accuracy and confidentiality. Process client payments, handle invoicing, and manage financial transactions. Maintain inventory of veterinary products, including medications and supplements, and place orders as needed. Assist with filing, scanning, and organising documents in compliance with regulatory standards. Client Education and Communication: Offer guidance and advice to clients on various aspects of animal health, nutrition, and preventive care. Communicate test results, treatment plans, and post-care instructions to clients in a clear and empathetic manner. Address client concerns and inquiries with professionalism and empathy, escalating issues to the veterinary team when necessary. Qualifications: Previous experience in a veterinary receptionist role or customer service position preferred. Excellent communication skills, both verbal and written, with the ability to communicate complex information effectively. Strong organisational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in computer skills and familiarity with veterinary practice management software desirable but not essential. Compassion, empathy, and a genuine interest in animal welfare and client satisfaction. As a Veterinary Receptionist, you'll be integral to ensuring the smooth operation of the veterinary clinic while providing exemplary service to clients and their pets. Your combination of veterinary knowledge and administrative skills contributes to the overall success and reputation of the practice. Job Type:

Part-time Pay:

From £12.10 per hour Expected hours:

25 per week Benefits: Company pension Employee discount Free parking On-site parking Education: GCSE or equivalent (preferred) Experience: Customer service: 2 years (preferred) Administrative experience: 2 years (preferred) Licence/Certification: Driving Licence (preferred) Work Location:

In person Application deadline:

24/01/2025 Expected start date:

01/03/2025

#J-18808-Ljbffr