Main area Receptionist/Admin Support Grade NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 16 hours per week (16 hours on a rotation)
Job ref: 383-FAC-5267-24
Employer: Derbyshire Healthcare NHS Foundation Trust
Employer type: NHS
Site: Kingsway Hospital
Town: Derby
Salary: £23,615 pro rata
Salary period: Yearly
Closing: 23/01/2025 23:59
NHS AfC: Band 2
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’. We’ve been rated ‘good’ overall by the CQC, with some outstanding services. Job overview
An excellent opportunity has arisen to work as a Receptionist and admin support worker at our Kingsway hospital site. We are looking for a proactive and organized individual to serve as the first point of contact for our hospital wards ensuring visitors and patients are warmly welcomed and supported. The role encompasses a diverse range of responsibilities, offering an engaging and rewarding work environment. This post will include regular weekend and evening work. Main duties of the job
Please see the attached job description for further information regarding the main duties of this job. Detailed job description and main responsibilities
Key Responsibilities Front Desk Management Greet visitors and patients professionally and courteously, creating a welcoming atmosphere. Telephone and Inquiry Handling: Responding to telephone calls promptly, ensuring inquiries are handled with efficiency and professionalism. Relay messages accurately in accordance with Trust Policies and Procedures. Assist with administrative tasks, including room bookings, data input, and word processing, to ensure smooth ward operations. Provide general office support, such as filing, document preparation, and managing correspondence. Coordinate transportation services as needed. Act as a communication link between the ward and services such as Estates, Porters, and IT, reporting and following up on any issues. Provide support during staff absences by adapting to changing priorities and ensuring continuity of service. Skills and Attributes Required To excel in this role, you should possess strong organizational and communication skills, demonstrate professionalism in dealing with patients, staff, and external agencies, and be proficient in administrative tools, such as word processing and data input. This position offers a fulfilling experience where no two days are the same. You will play a vital role in ensuring the smooth operation of our facility and in delivering exceptional service to all visitors and staff. Person specification
Qualities
Excellent customer care skills Experience using Microsoft computer packages Willingness to undertake a wide range of administrative duties Ability to manage and prioritise workload Previous ‘front of house’ experience Previous administration or reception experience Experience
Previous reception or admin experience Additional Information
Flexible Working As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. Disability Confident Employer The Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process please let us know. If you require any support in completing the application form please do not hesitate to contact the Recruitment Team. DBS Checks The cost of undertaking a DBS (Disclosure and Barring Service) disclosure will be met by the individual. The Trust will meet the initial costs of the disclosure which will be deducted from your first month’s salary. This job may close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Address: Recruitment Team Telephone: 01332 564856 option 1, option 1 (please note, my normal working days are Mon-Thu)
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Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’. We’ve been rated ‘good’ overall by the CQC, with some outstanding services. Job overview
An excellent opportunity has arisen to work as a Receptionist and admin support worker at our Kingsway hospital site. We are looking for a proactive and organized individual to serve as the first point of contact for our hospital wards ensuring visitors and patients are warmly welcomed and supported. The role encompasses a diverse range of responsibilities, offering an engaging and rewarding work environment. This post will include regular weekend and evening work. Main duties of the job
Please see the attached job description for further information regarding the main duties of this job. Detailed job description and main responsibilities
Key Responsibilities Front Desk Management Greet visitors and patients professionally and courteously, creating a welcoming atmosphere. Telephone and Inquiry Handling: Responding to telephone calls promptly, ensuring inquiries are handled with efficiency and professionalism. Relay messages accurately in accordance with Trust Policies and Procedures. Assist with administrative tasks, including room bookings, data input, and word processing, to ensure smooth ward operations. Provide general office support, such as filing, document preparation, and managing correspondence. Coordinate transportation services as needed. Act as a communication link between the ward and services such as Estates, Porters, and IT, reporting and following up on any issues. Provide support during staff absences by adapting to changing priorities and ensuring continuity of service. Skills and Attributes Required To excel in this role, you should possess strong organizational and communication skills, demonstrate professionalism in dealing with patients, staff, and external agencies, and be proficient in administrative tools, such as word processing and data input. This position offers a fulfilling experience where no two days are the same. You will play a vital role in ensuring the smooth operation of our facility and in delivering exceptional service to all visitors and staff. Person specification
Qualities
Excellent customer care skills Experience using Microsoft computer packages Willingness to undertake a wide range of administrative duties Ability to manage and prioritise workload Previous ‘front of house’ experience Previous administration or reception experience Experience
Previous reception or admin experience Additional Information
Flexible Working As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. Disability Confident Employer The Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process please let us know. If you require any support in completing the application form please do not hesitate to contact the Recruitment Team. DBS Checks The cost of undertaking a DBS (Disclosure and Barring Service) disclosure will be met by the individual. The Trust will meet the initial costs of the disclosure which will be deducted from your first month’s salary. This job may close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Address: Recruitment Team Telephone: 01332 564856 option 1, option 1 (please note, my normal working days are Mon-Thu)
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