THIS POST IS FIXED TERM/SECONDMENT FOR 3 MONTHS DUE TO SECONDMENT COVER.
IF YOU ARE INTERESTED IN APPLYING FOR THIS SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
Hwb Iechyd Cybi is looking for an experienced, organised and enthusiastic Receptionist to work in our GP Practices in Holyhead.
Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable; however, training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.
Main duties of the job
The post holder will be booking appointments and dealing with patient queries; therefore, excellent communication skills and a confident telephone manner are required. Proficient IT skills (including experience of Microsoft Office) are also required as the post holder will be undertaking a variety of administrative duties to assist in the smooth day-to-day running of the practices, including some data inputting. The ideal candidate will have experience of working in a healthcare setting or a customer service environment, but full training can be given to the right candidate. The ability to speak Welsh is essential for this post. About us
If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Please ensure you hold the required qualifications for the role. Person Specification
Qualifications
Good standard of education NVQ Level 2 in Administration or equivalent qualification/experience ECDL IT qualification or word processing (e.g. RSA 2 or equivalent experience) Experience / Skills / Knowledge
Experience of using Microsoft Office packages Experience of working in a busy reception or office environment Experience of dealing with the public on the phone and face to face Ability to work in a fast-paced, ever-changing environment Ability to input information onto a computer system with speed and accuracy Ability to deal with a number of different tasks simultaneously Ability to communicate professionally and effectively with all levels of staff both verbally and in writing Ability to resolve issues 'on the spot' using own judgment An understanding of confidentiality involved with the post Knowledge of a range of administrative processes Experience of using an IT system (e.g. EMIS, Oracle, WPAS) Experience of working in a GP surgery or an NHS office environment Shorthand skills Knowledge of medical terminology Other Relevant Requirements
Ability to work as part of an integrated multi-skilled team member without direct supervision Flexible approach to the needs of the service including working at other sites when required Welsh speaker (level 3) or Welsh to be learned after being appointed to the post. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The post holder will be booking appointments and dealing with patient queries; therefore, excellent communication skills and a confident telephone manner are required. Proficient IT skills (including experience of Microsoft Office) are also required as the post holder will be undertaking a variety of administrative duties to assist in the smooth day-to-day running of the practices, including some data inputting. The ideal candidate will have experience of working in a healthcare setting or a customer service environment, but full training can be given to the right candidate. The ability to speak Welsh is essential for this post. About us
If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Please ensure you hold the required qualifications for the role. Person Specification
Qualifications
Good standard of education NVQ Level 2 in Administration or equivalent qualification/experience ECDL IT qualification or word processing (e.g. RSA 2 or equivalent experience) Experience / Skills / Knowledge
Experience of using Microsoft Office packages Experience of working in a busy reception or office environment Experience of dealing with the public on the phone and face to face Ability to work in a fast-paced, ever-changing environment Ability to input information onto a computer system with speed and accuracy Ability to deal with a number of different tasks simultaneously Ability to communicate professionally and effectively with all levels of staff both verbally and in writing Ability to resolve issues 'on the spot' using own judgment An understanding of confidentiality involved with the post Knowledge of a range of administrative processes Experience of using an IT system (e.g. EMIS, Oracle, WPAS) Experience of working in a GP surgery or an NHS office environment Shorthand skills Knowledge of medical terminology Other Relevant Requirements
Ability to work as part of an integrated multi-skilled team member without direct supervision Flexible approach to the needs of the service including working at other sites when required Welsh speaker (level 3) or Welsh to be learned after being appointed to the post. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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