MAIN DUTIES AND RESPONSIBILITIES
Administrative
Greeting patients, assisting and directing them accordingly.
Monitoring the appointment system.
Answering telephones to patients and other healthcare professionals.
Booking cases onto the clinical system, monitoring the activity, and taking appropriate action where necessary.
Completing Excel spreadsheets, stock, and safety checks.
Providing general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits.
Ensuring all incidents and potential risks are reported in line with company policy and procedures.
General
Ensuring patient safety is at the centre of everything you do.
Being proactive and taking accountability for own actions and tasks completed.
Contributing to the effectiveness of the team by reflecting on own performance and suggesting ways to improve and enhance the service.
Ensuring reception area and consulting rooms are left tidy, free of trip hazards, and cleaned after each session if appropriate.
Communicating effectively with other team members, clinical staff, and patients.
Following all policies, standards, and guidance.
EXPERIENCE AND QUALIFICATIONS
Previous experience in a customer service setting.
Telephone and call handling experience.
Attention to detail.
Ability to work under pressure while maintaining a positive outlook.
Good level of general education (3 GCSEs Grades A* to C or equivalent).
Strong numeracy skills.
WORKING PATTERN:
Friday 18:30 - 22:30
Saturday 13:00 - 22:30
Sunday 13:00 - 22:30
Job Type: Part-time
Pay: £12.45 per hour
Expected hours: 23 per week
Benefits:
Company pension
Free parking
On-site parking
Schedule:
Every weekend
Weekend availability
Weekends only
Education:
GCSE or equivalent (required)
Experience:
Call handling: 1 year (required)
Microsoft Office: 1 year (required)
NHS: 1 year (required)
Customer service: 1 year (required)
Work Location:
In person Application deadline:
26/01/2025 Reference ID:
U0057-24-0000
#J-18808-Ljbffr
In person Application deadline:
26/01/2025 Reference ID:
U0057-24-0000
#J-18808-Ljbffr
