Wateringbury Surgery is a friendly and innovative semi-rural dispensing practice with a branch surgery in Larkfield. Our patient list size is growing and we require two motivated and enthusiastic receptionists to join and support our team.
Two vacancies for 27 hours per week each.
Vacancy 1 Working Week:
Monday 08:00-13:00
Tuesday 08:00-18:00
Thursday 14:00-18:00
Vacancy 2 Working Week:
Monday 14:00-18:00
Tuesday 08:00-18:00
Friday 08:00-13:00
Clinical System:
EMISWeb
Salary:
£11.51. You will be included in the NHS pension scheme.
4 weeks annual leave plus birthday leave.
A DBS check will be required.
If you are a registered patient at the practice and you are appointed, you will be required to register with another practice.
Main duties of the job The purpose of the role is to:
Offer general assistance to the practice team.
Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
About us Wateringbury Surgery is a three GP Partner practice supported by five salaried GPs, a nursing team of five, reception and admin staff, and the dispensary.
We are part of the successful Malling PCN and share additional staff to support the practice, such as Clinical Pharmacists, Paramedics, Social Prescribers, Learning Disability Coordinator, Dementia Care Coordinator, and Cancer Care Coordinator.
Job responsibilities
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols.
Maintaining and monitoring the practice appointments system.
Processing personal and telephone requests for appointments, visits, and telephone consultations, ensuring callers are directed to the appropriate healthcare professional.
Assisting the Duty GP as Care Navigator with online Triage requests.
Processing and distributing incoming (and outgoing) mail.
Taking messages and passing on information.
Processing repeat prescriptions in accordance with practice guidelines.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers.
Handing completed repeat prescriptions to patients, checking names and addresses.
Handing dispensed medication to patients, checking names and addresses and evidence of exemption, if relevant.
Collecting all due prescription charges and ensuring that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
Processing patients' change of address and alerting the Practice Secretary of any patients moved out of the practice boundary.
Advising patients of relevant charges for private (non-General Medical Services) services, accepting payment, and issuing receipts.
Undertaking any other additional duties appropriate to the post as requested by the Partners, Practice Manager, or Reception Team Leader.
Person Specification Knowledge and Skills
Excellent communication skills (written and oral).
Clear, polite telephone manner.
Competent in the use of MS Office applications.
Effective time management (planning and organizing).
Ability to work as a team member and autonomously.
Good interpersonal skills.
Problem-solving and analytical skills.
Ability to follow policy and procedure.
Experience
Experience of working in a GP practice.
Experience of working in a customer service role.
Qualifications
Good standard of general education.
Personal Attributes
Polite and confident.
Flexible and cooperative.
Motivated.
Forward thinker.
High levels of integrity and loyalty.
Sensitive and empathetic in distressing situations.
Ability to work under pressure/in stressful situations.
Punctual and committed to supporting the team effort.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
Two vacancies for 27 hours per week each.
Vacancy 1 Working Week:
Monday 08:00-13:00
Tuesday 08:00-18:00
Thursday 14:00-18:00
Vacancy 2 Working Week:
Monday 14:00-18:00
Tuesday 08:00-18:00
Friday 08:00-13:00
Clinical System:
EMISWeb
Salary:
£11.51. You will be included in the NHS pension scheme.
4 weeks annual leave plus birthday leave.
A DBS check will be required.
If you are a registered patient at the practice and you are appointed, you will be required to register with another practice.
Main duties of the job The purpose of the role is to:
Offer general assistance to the practice team.
Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
About us Wateringbury Surgery is a three GP Partner practice supported by five salaried GPs, a nursing team of five, reception and admin staff, and the dispensary.
We are part of the successful Malling PCN and share additional staff to support the practice, such as Clinical Pharmacists, Paramedics, Social Prescribers, Learning Disability Coordinator, Dementia Care Coordinator, and Cancer Care Coordinator.
Job responsibilities
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols.
Maintaining and monitoring the practice appointments system.
Processing personal and telephone requests for appointments, visits, and telephone consultations, ensuring callers are directed to the appropriate healthcare professional.
Assisting the Duty GP as Care Navigator with online Triage requests.
Processing and distributing incoming (and outgoing) mail.
Taking messages and passing on information.
Processing repeat prescriptions in accordance with practice guidelines.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers.
Handing completed repeat prescriptions to patients, checking names and addresses.
Handing dispensed medication to patients, checking names and addresses and evidence of exemption, if relevant.
Collecting all due prescription charges and ensuring that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
Processing patients' change of address and alerting the Practice Secretary of any patients moved out of the practice boundary.
Advising patients of relevant charges for private (non-General Medical Services) services, accepting payment, and issuing receipts.
Undertaking any other additional duties appropriate to the post as requested by the Partners, Practice Manager, or Reception Team Leader.
Person Specification Knowledge and Skills
Excellent communication skills (written and oral).
Clear, polite telephone manner.
Competent in the use of MS Office applications.
Effective time management (planning and organizing).
Ability to work as a team member and autonomously.
Good interpersonal skills.
Problem-solving and analytical skills.
Ability to follow policy and procedure.
Experience
Experience of working in a GP practice.
Experience of working in a customer service role.
Qualifications
Good standard of general education.
Personal Attributes
Polite and confident.
Flexible and cooperative.
Motivated.
Forward thinker.
High levels of integrity and loyalty.
Sensitive and empathetic in distressing situations.
Ability to work under pressure/in stressful situations.
Punctual and committed to supporting the team effort.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
