Two Rivers Medical Centre has an opportunity for a receptionist to join our team on a full-time basis for 37.5 hours per week, although 30 hours could be considered. No weekend work required. The starting salary is £12.05ph rising to £12.41ph after successful completion of a 6-month probation period.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
Main duties of the job
Greeting and directing all patients; Making appointments and giving out appointment cards, where required; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone promptly. About us
As an employee of Two Rivers Medical Centre, you will enjoy the following benefits: Genuine responsibility from day one. Work with a strong social purpose. A competitive salary with increments based on professional development. Membership of the NHS pension. Support to guide your personal and professional development. Excellent training and development opportunities. Working in a purpose-built facility. Person Specification
Qualifications
None Experience
Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to think on your feet. Strong IT and administration skills. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Greeting and directing all patients; Making appointments and giving out appointment cards, where required; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone promptly. About us
As an employee of Two Rivers Medical Centre, you will enjoy the following benefits: Genuine responsibility from day one. Work with a strong social purpose. A competitive salary with increments based on professional development. Membership of the NHS pension. Support to guide your personal and professional development. Excellent training and development opportunities. Working in a purpose-built facility. Person Specification
Qualifications
None Experience
Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to think on your feet. Strong IT and administration skills. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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