Sheepcot Medical Centre in north Watford has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 25-30 hours per week.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online, and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing, and scanning. About us
We are a 3 GP partner, 4 Salaried GP Practice looking after approximately 11,000 patients. We are also a huge training practice supporting multiple medical schools. Person Specification
Qualifications
N/a Experience
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing, and scanning. About us
We are a 3 GP partner, 4 Salaried GP Practice looking after approximately 11,000 patients. We are also a huge training practice supporting multiple medical schools. Person Specification
Qualifications
N/a Experience
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
