Receptionist/Clerical Officer - Intensive Care
An exciting opportunity has arisen on the Intensive Care Unit at Tunbridge Wells Hospital at Pembury, for a Ward Clerk/Receptionist to join our multidisciplinary team. The Intensive Care department has a total of 17 modern and spacious single rooms, with 9 Intensive Care beds and 8 High Dependency beds. You will be responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carers. Main duties of the job
You must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. You must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait). About us
MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East. Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at
Standard level. Person Specification
Qualifications
Educated to GCSE level or equivalent NVQ Level 3 or equivalent experience Recognised IT qualification Experience
Previous administrative experience IT literate with excellent keyboard skills Able to manage and prioritise own workload Able to manage time effectively Able to demonstrate a good understanding of the principles of data protection and patient confidentiality Experience in dealing with the public Clerical experience Work experience in a Hospital/Ward Able to use Microsoft packages Skills
Ability to work independently and problem solve, as well as work as part of a team. Possess excellent inter-personal skills. Ability to be self-motivated and proactive. Ability to enter data precisely. Non-clinical manual handling experience Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year per annum pro rata Contract
Fixed term Duration
12 months Working pattern
Full-time, Part-time, Flexible working, Compressed hours
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An exciting opportunity has arisen on the Intensive Care Unit at Tunbridge Wells Hospital at Pembury, for a Ward Clerk/Receptionist to join our multidisciplinary team. The Intensive Care department has a total of 17 modern and spacious single rooms, with 9 Intensive Care beds and 8 High Dependency beds. You will be responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carers. Main duties of the job
You must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. You must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait). About us
MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East. Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at
Standard level. Person Specification
Qualifications
Educated to GCSE level or equivalent NVQ Level 3 or equivalent experience Recognised IT qualification Experience
Previous administrative experience IT literate with excellent keyboard skills Able to manage and prioritise own workload Able to manage time effectively Able to demonstrate a good understanding of the principles of data protection and patient confidentiality Experience in dealing with the public Clerical experience Work experience in a Hospital/Ward Able to use Microsoft packages Skills
Ability to work independently and problem solve, as well as work as part of a team. Possess excellent inter-personal skills. Ability to be self-motivated and proactive. Ability to enter data precisely. Non-clinical manual handling experience Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year per annum pro rata Contract
Fixed term Duration
12 months Working pattern
Full-time, Part-time, Flexible working, Compressed hours
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