Receptionist/Secretarial Assistant – Dermatology

Job summary Receptionist/ Secretarial Assistant - Dermatology This is an exciting opportunity to join our existing Dermatology Administration & Clerical Team with Torbay and South Devon NHS Foundation Trust. We are looking to recruit an enthusiastic, self-motivated, Receptionist/ Secretarial Assistant to provide administrative and secretarial support to the team . The ideal candidate will have a good standard of education to include GCSE in Maths and English (Grade A to C); typing skills or equivalent with the ability to type a minimum of 40 wpm, including audio typing. You will need to be a team player with customer care experience. Knowledge of Microsoft applications, experience of working with patient's records and using a hospital database, ( such as PAS and Infoflex) is desirable but training will be provided. Good computer skills are essential for this role. Main duties of the job To welcome patients to the John Parkes Unit, Dermatology clinics, checking them in using accuracy, confidentiality and professionalism.To ensure that outcomes are accurately entered into the computer system, ensuring that patients are added to the correct waiting lists.To respond to queries from across the hospital in a confidential and timely manner.To accurately track patients notes across the hospital site and respond to requests from other departments for patient notes.To answer the telephone in a friendly and professional manner and signpost patients to the most appropriate service for their enquiries.To liaise with other areas of the team including secretaries and bookings department to ensure that the patients journey though the hospital is as smooth as possible.To prepare the patients notes for the dermatology clinics including checking and validation of clinic lists.To type clinical and non-clinical correspondence and reports in accordance within local targetsTo undertake a variety of office duties, such as monitoring and dealing with emails received via varied email accounts, filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department About us The Dermatology Department at Torbay Hospital is based in the John Parkes Unit. We work as a close multi-disciplinary team which consists of Consultants, nursing staff, administrative team, Specialty Doctors, and Specialist Registrars. We carry out assessment, investigations and treatment of patients with dermatological conditions. Why work with us Job description Job responsibilities Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Person Specification Qualifications Essential GCSE English & Maths grade C or above Typing ability Desirable Knowledge of medical terminology Experience Essential Experience working with general public Ability to use initiative and prioritise workload Desirable Previous experience of working in a hospital/medical environment Knowledge of PAS/Infoflex systems Experience of audio transcription