Referral Advice Officer

Advice Officer focuses on provide an efficient and welcoming access point for families accessing a range of services, working as part of a team of staff providing support for effective service delivery.

What the role involves

• Provide an efficient and welcoming access point for families accessing a range of services, working as part of a team of staff providing support for effective service delivery.
• Closely manage the waiting list and gather relevant information to allow for appropriate allocation to services.
• Ensure there is always compliance with RfA’s safeguarding policies and procedures.
• Follow organisational safeguarding policies, procedures and codes of conduct at all times.
• Maintaining clear professional boundaries and model safe, respectful and appropriate behaviour.
• Recognise and respond appropriately to safeguarding, welfare or behaviour-related concerns, reporting these promptly and in line with organisational procedures.

Skills and requirements

• Experience of working successfully in a people service delivery position.
• An understanding of safeguarding in a CYP delivery context.
• IT skills: proficient with Office 365.
• Have access to confidential information concerning families and other service users and will be required to maintain confidentiality at all times.

Confirmed role details

• Birmingham, BAYC office – remote would be considered, but knowledge of the locality is essential.
• 10 hours per week.
• Support in London and the West Midlands with a turnover of around £2.5m per year.
• Since 1997 when we started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children, RfA has grown into a major deliverer of services.

Known job details

• Pay: £26,228