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Site: St Bernards Town Ealing
Salary: £59,490 - £66,239 Per Annum Inclusive of HCAS
Salary period: Yearly
Closing: 27/01/2025 23:59
Interview date: 06/02/2025
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
Job overview
West London Trust (WLT) is a dynamic healthcare organization committed to delivering high quality care to our community. We are currently seeking a dedicated, enthusiastic and motivated candidate to join our Integrated Care Team. As the Referral Hub/Urgent Community Response Manager, you will have experience of working with multiple providers to provide professional and strategic leadership in line with agreed service objectives. This role involves working as part of the management team with a focus on managing and delivering the referral hub as a single point of access for Ealing Community Partner services within planned and unplanned care pathways. The referral hub operates 24 hours a day, 7 days a week, and the UCR SPA is covered 8am-8pm. You will collaborate with NWL UCR and sector peers. Main duties of the job
Establish and maintain communication with various individuals and groups of service users, carers and staff on complex potentially stressful topics in a range of situations. Build relationships with GP’s within boroughs serviced to ensure quality of referrals are appropriate. Work with NWL ICB to further develop the NWL UCR hub. Support and work closely with other ECP managers to ensure response times are within the commissioned targets and prevent any delays in responding to requests from the Hub. Contribute to the development of services. Ensure any concerns, complaints or incidents are investigated within timeframes and learning is embedded in the team. Develop and maintain shared governance and performance across providers and partners. Provide strategic oversight of the referral hub and UCR SPA to ensure no delays with the referral process and onward referral. Provide strategic, operational and managerial oversight to the referral hub and UCR SPA. Work with peers within respective organisations to ensure discharge timescales as laid out in national guidance are adhered to. Ensure daily reporting is completed to the agreed standard. Maintain a collaborative role model approach during execution of these duties and at all other times. Develop, sustain and evaluate partnership working with individuals, groups, communities and agencies. Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. Person specification
QUALIFICATION /TRAINING
Registered Professional (Nurse, Paramedic or Therapist) Educated to Degree level or equivalent level of experience at senior level Evidence of post-registration further development. Masters Degree in Health Care related subject Qualification in acute clinical assessment EXPERIENCE
Experience of working with people who have urgent health needs Management experience in community health settings Experience of providing management/clinical supervision Experience in leading and managing change in a multi-disciplinary team Experience in planning service developments Able to set, manage and monitor budgets. Experience in working within a Single Point of access/Hub service Experience in a rapid response service KNOWLEDGE & SKILLS
Ability to organise and deliver effective programmes of care for people with health needs. Ability to supervise and manage staff working with patients who have acute health needs that can be managed in a community setting. Ability to produce high standard of written reports/audit evaluations using statistics as necessary. Established risk assessment skills and able to reduce the level of risk to clients, staff and others. Ability to work with technical teams (IT, telephones etc) to develop efficient technical solutions to the management of referrals in and out the Hub. Comprehensive knowledge of relevant policy & legislation relating to community health care. Caseload and workload management skills. Strong written, verbal and communication skills. Personal Qualities
Highly motivated and able to work independently and for long periods of prolonged concentration. Flexible about hours of work. Ability to be calm under pressure, to contain others' emotional distress and anxiety. As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution. We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications. West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment. Employer certification / accreditation badges
You must have appropriate UK professional registration. The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name: Rachael Hines Job title: Service Manager for Access and Admission Avoidance Email address: rachael.hines@nhs.net At West London NHS Trust, we want you to support you to build a career you can be proud of and this starts before your first day with us.
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West London Trust (WLT) is a dynamic healthcare organization committed to delivering high quality care to our community. We are currently seeking a dedicated, enthusiastic and motivated candidate to join our Integrated Care Team. As the Referral Hub/Urgent Community Response Manager, you will have experience of working with multiple providers to provide professional and strategic leadership in line with agreed service objectives. This role involves working as part of the management team with a focus on managing and delivering the referral hub as a single point of access for Ealing Community Partner services within planned and unplanned care pathways. The referral hub operates 24 hours a day, 7 days a week, and the UCR SPA is covered 8am-8pm. You will collaborate with NWL UCR and sector peers. Main duties of the job
Establish and maintain communication with various individuals and groups of service users, carers and staff on complex potentially stressful topics in a range of situations. Build relationships with GP’s within boroughs serviced to ensure quality of referrals are appropriate. Work with NWL ICB to further develop the NWL UCR hub. Support and work closely with other ECP managers to ensure response times are within the commissioned targets and prevent any delays in responding to requests from the Hub. Contribute to the development of services. Ensure any concerns, complaints or incidents are investigated within timeframes and learning is embedded in the team. Develop and maintain shared governance and performance across providers and partners. Provide strategic oversight of the referral hub and UCR SPA to ensure no delays with the referral process and onward referral. Provide strategic, operational and managerial oversight to the referral hub and UCR SPA. Work with peers within respective organisations to ensure discharge timescales as laid out in national guidance are adhered to. Ensure daily reporting is completed to the agreed standard. Maintain a collaborative role model approach during execution of these duties and at all other times. Develop, sustain and evaluate partnership working with individuals, groups, communities and agencies. Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. Person specification
QUALIFICATION /TRAINING
Registered Professional (Nurse, Paramedic or Therapist) Educated to Degree level or equivalent level of experience at senior level Evidence of post-registration further development. Masters Degree in Health Care related subject Qualification in acute clinical assessment EXPERIENCE
Experience of working with people who have urgent health needs Management experience in community health settings Experience of providing management/clinical supervision Experience in leading and managing change in a multi-disciplinary team Experience in planning service developments Able to set, manage and monitor budgets. Experience in working within a Single Point of access/Hub service Experience in a rapid response service KNOWLEDGE & SKILLS
Ability to organise and deliver effective programmes of care for people with health needs. Ability to supervise and manage staff working with patients who have acute health needs that can be managed in a community setting. Ability to produce high standard of written reports/audit evaluations using statistics as necessary. Established risk assessment skills and able to reduce the level of risk to clients, staff and others. Ability to work with technical teams (IT, telephones etc) to develop efficient technical solutions to the management of referrals in and out the Hub. Comprehensive knowledge of relevant policy & legislation relating to community health care. Caseload and workload management skills. Strong written, verbal and communication skills. Personal Qualities
Highly motivated and able to work independently and for long periods of prolonged concentration. Flexible about hours of work. Ability to be calm under pressure, to contain others' emotional distress and anxiety. As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution. We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications. West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment. Employer certification / accreditation badges
You must have appropriate UK professional registration. The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name: Rachael Hines Job title: Service Manager for Access and Admission Avoidance Email address: rachael.hines@nhs.net At West London NHS Trust, we want you to support you to build a career you can be proud of and this starts before your first day with us.
#J-18808-Ljbffr
