Regional Destination Manager
Position: Full Time | Permanent Salary: Up to £58,000 per annum Based: Royal Wootton Bassett, Swindon, Wiltshire Benefits: Company Bonus + Pension contributions + Medical Benefit Job Purpose
The Regional Destination Manager is responsible for the development, implementation, and monitoring of all business operational policies and procedures and ensuring that all areas within their remit meet or exceed KPIs. Although the position is based in the UK, there will be substantial travel required to the destinations within your region to ensure that our team of Destination Managers, representatives, and tour managers provide exemplary service to our customers in resort. The successful candidate will own the expert delivery of ground services in accordance with our SOPs to consistently exceed customer expectations. You will drive in-resort income opportunities and collaborate with your peers to ensure the retention of all Imagine customers. Getting the best out of our local suppliers and partners is crucial. You will ensure all suppliers have clear expectations and support in delivering Imagine services while maintaining a strong focus on the customer journey. Planning the annual calendar of all ground services and with ground and cruise suppliers in accordance with the company SOPs to maximize resource during peaks and troughs Recruit, train, and maintain in-resort teams of representatives and tour managers, ensuring best practice processes Delivering operations P&L through the sales of excursions and experiences in resort and constantly investigating, presenting, and executing new income opportunities Working closely with all key stakeholders to ensure the maintenance of a consistent, high level of service and delivery in line with CSQ targets Developing an in-resort complaint resolution strategy to ensure post-departure complaints are minimal Regular, objective feedback to IC office for product development Traveling domestically and internationally, often for long periods of time, to observe and improve local operations Control local emergency situations and maintain correct reporting procedures Work within the agreed travel budget and position cost-saving and/or value gain strategies from your regions Essential Skill Set Required
At least 3 years’ experience of managing an operational team within the travel industry. Excellent communication and management skills and the ability to direct a team in a remote environment The ability to work with key suppliers, sometimes involving insisting suppliers change their working structures and manners An independent worker, able to think for themselves and make sound judgment calls A natural forward planner who critically assesses own performance The ability to be flexible, decisive, and quick-thinking The ability to handle escalations and difficult situations in a patient, calm, and effective way Reliable, tolerant, and determined Keen for new experiences, responsibility, and accountability Able to work extended hours when required An ability to work to deadlines Excellent organizational skills Experience dealing with customers in a face-to-face environment Must be adept in the use of MS Office 2000 or later, particularly Excel Must be able to travel overseas regularly, sometimes at short notice If this excites you and you want to know more, please email us with a covering letter/brief outline of your current circumstances and your current C.V.
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Position: Full Time | Permanent Salary: Up to £58,000 per annum Based: Royal Wootton Bassett, Swindon, Wiltshire Benefits: Company Bonus + Pension contributions + Medical Benefit Job Purpose
The Regional Destination Manager is responsible for the development, implementation, and monitoring of all business operational policies and procedures and ensuring that all areas within their remit meet or exceed KPIs. Although the position is based in the UK, there will be substantial travel required to the destinations within your region to ensure that our team of Destination Managers, representatives, and tour managers provide exemplary service to our customers in resort. The successful candidate will own the expert delivery of ground services in accordance with our SOPs to consistently exceed customer expectations. You will drive in-resort income opportunities and collaborate with your peers to ensure the retention of all Imagine customers. Getting the best out of our local suppliers and partners is crucial. You will ensure all suppliers have clear expectations and support in delivering Imagine services while maintaining a strong focus on the customer journey. Planning the annual calendar of all ground services and with ground and cruise suppliers in accordance with the company SOPs to maximize resource during peaks and troughs Recruit, train, and maintain in-resort teams of representatives and tour managers, ensuring best practice processes Delivering operations P&L through the sales of excursions and experiences in resort and constantly investigating, presenting, and executing new income opportunities Working closely with all key stakeholders to ensure the maintenance of a consistent, high level of service and delivery in line with CSQ targets Developing an in-resort complaint resolution strategy to ensure post-departure complaints are minimal Regular, objective feedback to IC office for product development Traveling domestically and internationally, often for long periods of time, to observe and improve local operations Control local emergency situations and maintain correct reporting procedures Work within the agreed travel budget and position cost-saving and/or value gain strategies from your regions Essential Skill Set Required
At least 3 years’ experience of managing an operational team within the travel industry. Excellent communication and management skills and the ability to direct a team in a remote environment The ability to work with key suppliers, sometimes involving insisting suppliers change their working structures and manners An independent worker, able to think for themselves and make sound judgment calls A natural forward planner who critically assesses own performance The ability to be flexible, decisive, and quick-thinking The ability to handle escalations and difficult situations in a patient, calm, and effective way Reliable, tolerant, and determined Keen for new experiences, responsibility, and accountability Able to work extended hours when required An ability to work to deadlines Excellent organizational skills Experience dealing with customers in a face-to-face environment Must be adept in the use of MS Office 2000 or later, particularly Excel Must be able to travel overseas regularly, sometimes at short notice If this excites you and you want to know more, please email us with a covering letter/brief outline of your current circumstances and your current C.V.
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