Regional Estates Manager – Northern

Regional Estates Manager - Northern Are you an experienced leader with a passion for driving operational excellence and delivering outstanding customer service? We have a fantastic opportunity for you! Trustgreen, a leader in open space management, is seeking a dedicated and motivated Regional Estates Manager to join our team. Why Join Us? Leading Innovators: Trustgreen is a leading Open Space Management Company delivering innovative and sustainable solutions for our clients and communities. Professional Team: We support many of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support. Customer Service Focused: With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart. Vision for Improvement: Our vision is to continually review, monitor, and improve the way we care for the open spaces we manage. Great Place to Work: We pride ourselves on being a great place to work, valuing the individuals that make up our organisation. Our commitment has been recognised by Investors in People, who recently awarded us silver status. Fun and Engagement: We take fun seriously! From charity events and competitions to our annual team away day, there's always something happening at Trustgreen. The Role As Regional Estates Manager, your primary role will be to oversee all estate related and grounds maintenance operational activities across our northern region, ensuring the highest standards of service delivery, with a focus on achieving gross profit margins, driving operation excellence, and ensuring exceptional customer satisfaction. Reporting directly to the Operations Director, the successful candidate will motivate and lead our dedicated team of Estate Officers, whilst continuing to maintain our high standards. The Person We are looking for a motivated, passionate and committed individual who is driven to deliver excellence every day and doesn’t settle for good enough. You should be experienced in managing operational and/or delivery teams, with a proven track record of maintaining high standards, improving performance and delivering growth. Whilst experience in estate management (grounds maintenance, arboriculture, landscaping and estates services), property management or working within the housebuilding sector or green services environment would be an advantage, what is important is the willingness and ability to do the right thing. Main Responsibilities: Lead and mentor our team of Estates Officers within the northern region to ensure all on-site operational activities meet the highest standards. Continuously monitor performance and quality of on-site operations. Deliver outstanding customer service, ensuring satisfaction across all touchpoints. Monitor and drive financial performance, ensuring profitability across operational activities within the northern region. Ensuring compliance to company standards and procedures. Prepare and present monthly reports to the board of directors on operations, targets and revenue. Acting as the main point of contact for assigned clients, fostering and nurturing strong professional relationships. Key Skills: Experience in operations management, particularly in project delivery or estates management, with a proven track record in a leadership role. Excellent communications skills, both verbal and written. Contractor Control and Engagement. Knowledge of a Qube Property Management System is advantageous although not essential as full training will be provided. Ability to multitask and work efficiently to agreed deadlines. Highly motivated, reliable, with the commitment to complete activities. Planning and organisation of individual and team workloads and work streams to identify priorities. Ability to work under pressure in a fast-paced environment. The Opportunity This is a significant role within Trustgreen, where the right individual will have the opportunity to directly contribute to the successful delivery of our core business activities within the northern region. You will be part of a company that values its team members and contributes positively to the community and environment. If you're ready to join a dynamic team and make a difference, we'd love to hear from you! Benefits: Working with a dynamic and dedicated team Company events Company pension 25 days holiday plus an additional day for each year of service Day off for your birthday On-site parking

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