Regional IT Analyst (Kronos)

Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose As a Regional IT Analyst, you'll be pivotal to the maintenance and administration of our global time management system Kronos. If you are an enthusiastic individual with excellent customer service skills, and looking to be a part of our exciting and dynamic team, we offer a range of benefits and will support your progression and development as you start your career journey with us. What you will be doing Work closely with the Global Time and Attendance Team. Ensure Incident and Requests are logged, tracked, resolved, and measured within the given SLAs, whilst ensuring adherence to ITIL processes. Manage individual work queues. Capture and sign off requirements for any new regional implementations. Provide training as needed. Safety, Security, WellBeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety, and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business, there is a potential risk to health, safety, and welfare to everyone on our sites through the misuse of alcohol and drugs. As such, the company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What we are looking for Kronos knowledge at Admin/Manager level. Knowledge of operational business. Demonstrable experience in a Service Desk environment. Excellent telephone manner. Ability to problem solve. Diversity Menzies Aviation is a committed equal opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Application Instructions Is this role ticking all the boxes for you? If so, please click apply now!

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