Area
Registry and Academic Affairs – Customer Service
Location
University Park
Salary
£24,727 to £27,720 per annum, depending on skills and experience. Salary progression beyond this scale is subject to performance.
Closing Date
Friday 31 January 2025
Reference
RAA397024
INTERNAL VACANCY
This vacancy is open to employees of the University of Nottingham only.
If you are looking for the first or next step in your career, this is an exciting opportunity to join the Registry and Academic Affairs department, and we look forward to hearing from you.
What will you be doing?
As an administrator, you will follow established processes to provide high quality support to students and academics across the University.
What qualities are we looking for?
Enthusiastic and self-motivated
Excellent organisation and accuracy skills
Collaborative team worker but able to work independently
As part of our Frontline Services team, you will work in a dedicated, customer-facing team, based across one of our six Student Service Centres. The focus of your role will be delivering a high-quality service to support students throughout their time at the university. You will provide cover across a range of services, including supporting students on our live chat, through virtual appointments, on our CRM system, or in person, depending on what the student needs.
As a member of our Customer Service team, you will be motivated to deliver high standards of service, and you will be required to be on campus for 100% of the time to support the in-person student experience. Work patterns tend to fall between 09:00 to 17:00 Monday to Friday and these are fixed term, full-time posts (36.25 hours).
Why work with us?
At the University of Nottingham, we are committed to providing generous employment packages whilst supporting the well-being of our staff to help them reach their full potential.
This position is available on a fixed term contract for a period of 12 months. Job share arrangements may be considered. Requests for secondment from internal candidates may be considered on the basis that prior agreement has been sought from both your current line manager and the manager of your substantive post.
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.
Informal enquiries may be addressed to Business Operations, email RA-BusinessOps@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
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