Reliability Management & Initiatives Manager
Aggregate function: Technology Business Area: VT IT Ops, Infrastr. & Techn. VOIS Posting Country: United Kingdom Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Responsibilities
Leadership and Team Development : Lead and mentor the Reliability Management team, fostering a culture of continuous improvement, collaboration, and high customer satisfaction. Develop strategic plans for current and future technology skills while supporting commercialization initiatives. Strategic Vision and Problem Management : Define and execute the vision and strategy for reliability management, including proactive and reactive problem processes, root cause analysis, lessons learned, and trend identification to ensure operational excellence. Service and Policy Improvement : Drive service improvements to enhance availability, satisfaction, and cost-efficiency, while enforcing policies and workflows to optimize problem management. Develop and track KPIs, OKRs, and other metrics for performance evaluation. Implement and modernize tools, processes, and AI/robotics use cases to enhance problem management and service modernization efforts, leveraging analytics for process optimization. Stakeholder Collaboration and Transformational Leadership : Act as a senior management liaison, manage escalations, and align problem management goals with business objectives. Lead and deliver cross-functional IT projects within scope, time, and budget, fostering innovation and continuous improvement. Transformational Programme Management : Oversee the planning, execution, and delivery of key cross-functional Digital & IT projects, ensuring they are completed on time, within scope, and budget. Collaborate with cross-functional teams to define requirements, manage risks, and resolve issues while fostering strong stakeholder relationships. Promote innovation, operational efficiency, and continuous improvement by implementing new technologies, monitoring performance, and integrating industry best practices. Who you are
This role is open to anyone in UK or Europe to apply Leadership and Team Management Problem Management Process and Service Improvement Cross-Functional Project Management Strategic Decision-Making Stakeholder Management and Reporting Core competencies: Client-focused with excellent, professional communication skills. Detail-oriented and data-driven. Innovative and open to change, with dedication and tenacity to drive better outcomes. Ability to prioritize in a dynamic and fast-paced environment. Flexible and adaptable, leading by example. What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination. Together we can. #TogetherWeCan Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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Aggregate function: Technology Business Area: VT IT Ops, Infrastr. & Techn. VOIS Posting Country: United Kingdom Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Responsibilities
Leadership and Team Development : Lead and mentor the Reliability Management team, fostering a culture of continuous improvement, collaboration, and high customer satisfaction. Develop strategic plans for current and future technology skills while supporting commercialization initiatives. Strategic Vision and Problem Management : Define and execute the vision and strategy for reliability management, including proactive and reactive problem processes, root cause analysis, lessons learned, and trend identification to ensure operational excellence. Service and Policy Improvement : Drive service improvements to enhance availability, satisfaction, and cost-efficiency, while enforcing policies and workflows to optimize problem management. Develop and track KPIs, OKRs, and other metrics for performance evaluation. Implement and modernize tools, processes, and AI/robotics use cases to enhance problem management and service modernization efforts, leveraging analytics for process optimization. Stakeholder Collaboration and Transformational Leadership : Act as a senior management liaison, manage escalations, and align problem management goals with business objectives. Lead and deliver cross-functional IT projects within scope, time, and budget, fostering innovation and continuous improvement. Transformational Programme Management : Oversee the planning, execution, and delivery of key cross-functional Digital & IT projects, ensuring they are completed on time, within scope, and budget. Collaborate with cross-functional teams to define requirements, manage risks, and resolve issues while fostering strong stakeholder relationships. Promote innovation, operational efficiency, and continuous improvement by implementing new technologies, monitoring performance, and integrating industry best practices. Who you are
This role is open to anyone in UK or Europe to apply Leadership and Team Management Problem Management Process and Service Improvement Cross-Functional Project Management Strategic Decision-Making Stakeholder Management and Reporting Core competencies: Client-focused with excellent, professional communication skills. Detail-oriented and data-driven. Innovative and open to change, with dedication and tenacity to drive better outcomes. Ability to prioritize in a dynamic and fast-paced environment. Flexible and adaptable, leading by example. What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination. Together we can. #TogetherWeCan Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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