KEY DUTIES AND RESPONSIBILITIES INCLUDE:
· To assist in the day-to-day operation of the Visitor Centre, by providing outstanding customer care in all areas.
· To work on a rota basis within the Visitor Centre, retail area and cleaning roles, including regular weekend and bank holiday working.
· To provide information relating to Ben Nevis, Glen Nevis and surrounding area.
· To assist in ensuring the Visitor Centre is open and securely closed at the appropriate times.
· To assist with the running of the retail operation – sale, stock deliveries/replenishing, stock take etc.
· Daily cash handling and maintaining accurate records.
· To facilitate group bookings within the Visitor Centre.
· To respond to telephone enquiries and deal with them appropriately.
· To assist with ensuring the security and safety of the public and private areas of the centre and grounds, in liaison with all other staff.
· Carry out Fire warden duties as required
· Undertake cleaning duties ensuring a high standard of cleanliness within the Visitor Centre, external grounds and public toilets.
· To ensure that all activities are carried out safely and in accordance within house policies and procedures.
· To operate a hot beverage service and soft scoop ice cream machine for the public.
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