Job Title
Remote Support Engineer - Hospital Patient Monitoring (HPM) Job Description
Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients. Your role: This role supports our interoperability, ECG management and perinatal information systems (IntelliBridge Enterprise, IntelliSpace ECG & IntelliSpace Perinatal). As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem and escalating to 2nd/3rd line when needed. You will ensure customer satisfaction by providing an excellent service through regular & timely communication, excellent prioritisation of calls and tasks, and product training. To support your colleagues, you will provide quality documentation & reporting and share your subject matter knowledge. This role offers you the chance to work from home. You’re right for this role if: You have a technical background with experience providing Application/Software Support ideally to the healthcare industry, or with a willingness to embrace clinical solutions. You are bachelor's degree educated in computer science or medical informatics or other equivalent. Your technical skills include: Windows Server SQL Server 2012+ including the ability to run queries Networking Ideally, HL7, DICOM, FHIR and an understanding of Clinical/Hospital Patient Workflow Your soft skills include: Ability to communicate effectively with both technical and non-technical stakeholders. Reliability, commitment, and a confident demeanour; strong cross-departmental teamwork abilities. You will be willing to work weekends and provide extended emergency service with 24/7 on-call availability when needed. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. About Philips UKI In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
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Remote Support Engineer - Hospital Patient Monitoring (HPM) Job Description
Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients. Your role: This role supports our interoperability, ECG management and perinatal information systems (IntelliBridge Enterprise, IntelliSpace ECG & IntelliSpace Perinatal). As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem and escalating to 2nd/3rd line when needed. You will ensure customer satisfaction by providing an excellent service through regular & timely communication, excellent prioritisation of calls and tasks, and product training. To support your colleagues, you will provide quality documentation & reporting and share your subject matter knowledge. This role offers you the chance to work from home. You’re right for this role if: You have a technical background with experience providing Application/Software Support ideally to the healthcare industry, or with a willingness to embrace clinical solutions. You are bachelor's degree educated in computer science or medical informatics or other equivalent. Your technical skills include: Windows Server SQL Server 2012+ including the ability to run queries Networking Ideally, HL7, DICOM, FHIR and an understanding of Clinical/Hospital Patient Workflow Your soft skills include: Ability to communicate effectively with both technical and non-technical stakeholders. Reliability, commitment, and a confident demeanour; strong cross-departmental teamwork abilities. You will be willing to work weekends and provide extended emergency service with 24/7 on-call availability when needed. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. About Philips UKI In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
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