Our client is currently recruiting for a
Repair Surveyor
to join their team on an initial 6+ month basis within their Disrepair, Damp and Mould Teams.
Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion. This includes ensuring delivery of high-quality work, achieving high customer satisfaction within budgetary targets, and providing a cost-effective, value-for-money service.
Key Responsibilities
Carry out pre and post repairs, exchange and relet inspections as directed by Our Client's scheduling system and in liaison with the Trade Teams. Diagnose, assess, and specify work required in consultation with the customer. Order work through the Our Client's IT systems. Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors to maximize customer experience and satisfaction. Take lead responsibility on dealing with any issues or complaints in a timely manner, ensuring lessons learned from these experiences are implemented as part of driving forward improvements to the service. Own repairs and complaints, taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that oversight is managed and deadlines achieved successfully. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial, and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs. Take responsibility for maintaining excellent levels of communication with customers from end to end of the service. Manage quotes from external contractors for specialist work, ensuring value for money whenever possible. Monitor and action dependencies, such as scaffolding checks. Ensure coordination and sequencing of work between teams and contractors. Experience (Essential)
Equivalent knowledge and skill demonstrated from significant and relevant experience in a building, surveying, or similar construction-related environment. Experience of supervision of contractors/sub-contractors working within agreed timescales. Ability to prevent exploitation or manipulation of a contract. Hold a full current valid UK driving license. Thorough knowledge and understanding of Health and Safety issues and requirements related to the Construction Industry. Ability to provide written reports, including embedded photographs and create presentation material. Requires the ability to converse with citizens and provide complex information in accurate spoken English, or through a BSL interpreter, also in written & electronic media. If this role is of interest, please apply immediately.
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Repair Surveyor
to join their team on an initial 6+ month basis within their Disrepair, Damp and Mould Teams.
Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion. This includes ensuring delivery of high-quality work, achieving high customer satisfaction within budgetary targets, and providing a cost-effective, value-for-money service.
Key Responsibilities
Carry out pre and post repairs, exchange and relet inspections as directed by Our Client's scheduling system and in liaison with the Trade Teams. Diagnose, assess, and specify work required in consultation with the customer. Order work through the Our Client's IT systems. Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors to maximize customer experience and satisfaction. Take lead responsibility on dealing with any issues or complaints in a timely manner, ensuring lessons learned from these experiences are implemented as part of driving forward improvements to the service. Own repairs and complaints, taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that oversight is managed and deadlines achieved successfully. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial, and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs. Take responsibility for maintaining excellent levels of communication with customers from end to end of the service. Manage quotes from external contractors for specialist work, ensuring value for money whenever possible. Monitor and action dependencies, such as scaffolding checks. Ensure coordination and sequencing of work between teams and contractors. Experience (Essential)
Equivalent knowledge and skill demonstrated from significant and relevant experience in a building, surveying, or similar construction-related environment. Experience of supervision of contractors/sub-contractors working within agreed timescales. Ability to prevent exploitation or manipulation of a contract. Hold a full current valid UK driving license. Thorough knowledge and understanding of Health and Safety issues and requirements related to the Construction Industry. Ability to provide written reports, including embedded photographs and create presentation material. Requires the ability to converse with citizens and provide complex information in accurate spoken English, or through a BSL interpreter, also in written & electronic media. If this role is of interest, please apply immediately.
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