Repairs and Service Co-Ordinator / Property Sector Only
Reference:
19931/001 Sector:
Administration, Administrator Town/City:
East London Position:
Full Time Job Features
Are you a technical master with a passion for customer service? Do you possess outstanding problem-solving and organizational skills? Have you expertly coordinated and booked jobs for contractors on rental properties? We want to hear from you if you're a consummate professional who can deliver unparalleled expertise with a confident attitude! The Package Location: Chingford/Walthamstow Borders East London Working hours: Monday to Friday 8am-5pm NO SATURDAYS Salary: £23,000 to £26,000 per annum depending on experience The Role - Duties
Deal with day-to-day telephone and email enquiries from tenants and clients in a timely and professional manner. Liaise with tenants and clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved. Daily allocation of workload to engineers on the system. Make appointments for gas, electric, and plumbing jobs from email enquiries and housing online portal. Review and monitor progress of works and book in further works. Provide quotes, update, and close jobs, ensuring jobs are financially complete. Invoice jobs to correct clients. Distribute gas and electrical certification to clients as required. Ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate. Arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly. Update clients and customers via emails and portals such as Fix Flo and CRM. Prioritize allocation of emergency and vulnerable tenant jobs. About You
Experience of working within the property sector (Non-Negotiable). Confident, friendly with great customer service skills. Organized, efficient, excellent at multi-tasking. Able to handle difficult clients calmly. Experience in liaising with tenants ideal but not essential. About Our Client
A leading specialist in providing gas and electrical services to local councils and private residential estate agencies, landlords, and tenants. If you enjoy coordinating work within a small and friendly team, then please call now for more details on 020 8505 5444.
#J-18808-Ljbffr
Reference:
19931/001 Sector:
Administration, Administrator Town/City:
East London Position:
Full Time Job Features
Are you a technical master with a passion for customer service? Do you possess outstanding problem-solving and organizational skills? Have you expertly coordinated and booked jobs for contractors on rental properties? We want to hear from you if you're a consummate professional who can deliver unparalleled expertise with a confident attitude! The Package Location: Chingford/Walthamstow Borders East London Working hours: Monday to Friday 8am-5pm NO SATURDAYS Salary: £23,000 to £26,000 per annum depending on experience The Role - Duties
Deal with day-to-day telephone and email enquiries from tenants and clients in a timely and professional manner. Liaise with tenants and clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved. Daily allocation of workload to engineers on the system. Make appointments for gas, electric, and plumbing jobs from email enquiries and housing online portal. Review and monitor progress of works and book in further works. Provide quotes, update, and close jobs, ensuring jobs are financially complete. Invoice jobs to correct clients. Distribute gas and electrical certification to clients as required. Ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate. Arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly. Update clients and customers via emails and portals such as Fix Flo and CRM. Prioritize allocation of emergency and vulnerable tenant jobs. About You
Experience of working within the property sector (Non-Negotiable). Confident, friendly with great customer service skills. Organized, efficient, excellent at multi-tasking. Able to handle difficult clients calmly. Experience in liaising with tenants ideal but not essential. About Our Client
A leading specialist in providing gas and electrical services to local councils and private residential estate agencies, landlords, and tenants. If you enjoy coordinating work within a small and friendly team, then please call now for more details on 020 8505 5444.
#J-18808-Ljbffr
