JUMP ON BOARD THE ARK
About ARK Co-living:
We build homely co-living spaces in vibrant areas, where people can work comfortably, connect easily, and live,altogether better.
In a city that never stops, we want people to live better, together. Our co-living spaces are beautiful, inviting, and set in vibrant, well-connected London locationsall at a fair price without compromising on quality. We design more than just spaces; we create invitations. Not just to visit, but to connect. A place to be part of something bigger. A place to learn, work, enjoy, and create.
What is co-living?
Co-living offers a superior way to stay, live, and experience cities compared to traditional visitor accommodations and housing, which often lack community, convenience, and value. By combining private studios, shared communal spaces, and services typically reserved for high-end apartments and hotels, ARK provides more than just a roof over your head. It is a community-led space you can proudly call home, regardless of your length of stay.
TITLE:Reservations Agent
REPORTS TO:Reservations Manager
LOCATION: Canary Wharf
Salary:£27K + discretionary bonus per annum
Working Hours: Monday to Friday (weekends as and when the business requires)
The Role
As a Reservations Agent, your role is to deliver a 5* consistent service at the back end of our operation. You are joining one of the most important teams in the company, turning our vision into a reality every single day. You must be a thorough organiser and will be responsible for overseeing processes and procedures when handling bookings for our properties.
You will need to have great care, passion and commitment. You are an exceptional communicator, which means you are an even better listener. You inspire confidence and trust. It is your job to communicate the experience and to promote the service that we want our members to have. There is no such thing as its not my job in this team.
We believe that building effective relationships with our members will enhance the community spirit and everything we do should be designed around the communitys well-being. For this reason, we want you to have a passion for people and a genuine desire to connect with those around you.
Specifically, this is a great position for a person interested in learning the day-to-day expectations of a Co-Living space. You will be part of a reservations team, communicating and supporting the day-to-day experience for our members. You will be working 5 days a week. Weekend work may be required during peak periods.
Requirements and Responsibilities:
Manage the daily reservations process including room inventory, and availability, individual reservations, allocations, rooming lists and restrictions.
Process direct and (online) travel agent short stay reservations and booking enquiries: answer and/or delegate calls, process emails and answer enquiries in a friendly and professional manner, input reservations, process payments/monitor billing accounts, manage different systems/extranets to make sure inventory is up to date.
Process no-shows and cancellations on third party extranets.
Be aware of contracted rates and the company benefits or restrictions attached to them.
Perform daily arrival checks supporting the Hub Hosts and Hub Leader, ensuring rates are correct with the appropriate rate code.
Actively convert individual short stay enquiries into confirmed business, and where possible, into direct bookings.
Identify inventory and pricing issues and highlight these to the management team.
Maintain positive member relations and ensure all requests are handled quickly and efficiently.
Manage requests for information, rates and general enquiries
Maintain complete knowledge of and comply with all departmental policies/service procedures/internal data input standards.
Maintain complete knowledge of all property facilities/services; room types and bed types; room availability and restrictions; rate plans, packages and promotions; and the revenue management strategy set by the Revenue Manager.
Promote special offerings and packages and use available upselling tools in order to increase all possible ancillary revenue income.
Be aware of and promote all internal events to members during the enquiry and booking stage.
Support Reservations, Sales and Revenue teams with administrational tasks.
Desired Skills and Experience:
Proven history of delivering exceptional customer service
Thrives under pressure and not fazed by difficult situations
Highly organized and enjoys problem solving
Excellent communicator, written and oral
Passionate about Co-Living and hospitality
Ability to be flexible with working hours and days
Hospitality experience is desirable
This job description is intended to outline the general nature and level of work expected from employees in this role. It is not a comprehensive list of all duties, responsibilities, or qualifications required for the position. Ark Living reserves the right to review, revise, amend, or replace the contents of this job description at any time to reflect the evolving needs of the business and to ensure compliance with legislation.
AMRT1_UKCT
