Reservations & Conference Manager

Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. Rewards your hard work by offering you the below team benefits when you join us: Meals provided whilst on shift Sales incentives and initiative rewards Discounted / Free use of leisure facilities – “Hotel specific” Free Car Parking – “Hotel specific” Stays in our hotels at discounted prices Even free stays in our hotels as one of our rewards & recognition incentives Opportunities for your personal development within the Hotel Group Brand Portfolio Fully funded apprenticeships – T&C’s apply Annual Holidays entitlements inclusive of Bank Holidays Opportunity to buy additional holiday entitlements Pension enrolment Does the below sound like you? Passionate and willing to learn Positive attitude and someone who makes our guests smile Genuinely friendly and caring Enjoys working as part of a team Ambitious and hard working Excellent standards Good organisational / time management skills Resilient, creative, able to multitask and can work under pressure Able to work various shift patterns including weekends Strong communication skills and the ability to interact with guests whilst delivering exceptional customer experiences Klarent Hospitality is recruiting for a Group Reservations Manager We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth. The Role: Manage the Groups, Conference and Events Sales office to actively convert customer enquiries into confirmed sales. Maximise the department's revenue opportunities. Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets. Contribute to the selling strategy of the hotel, and manage the department's adherence to achieving that strategy. Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market. Conduct weekly spot checks on bookings. Generate a culture of high standards for relationship building, customer service, selling techniques, and billing and processing contracts. Manage and develop the team to ensure career progression and effective succession planning within the hotel and company. Organise hotel promotional activities.

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