Are you an adventurous soul? A champion of good design and beautiful experiences? Are you in search of opportunity, growth, and a better world?
Then maybe you belong with us.
We’re searching for a
Reservations Executive in Bristol
to join our team of free thinkers and collaborators. In this role, it will be your job to provide consistently outstanding and delightful guest experiences, as well as taking responsibility for understanding, meeting and even exceeding your own objectives and KPIs. You'll be responsible for answering telephone, emails, webchat and resolving any issues in a professional manner. A role less ordinary. Ensure that you are fully conversant with relevant company policies, processes and operations, products, rates, brands, promotions and services. Answering telephone, emails and resolving issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly, and the customer is satisfied. Handle reservations and general guest queries and product information requests in an efficient and timely manner and to maximise guest delight and sales opportunities. Manage changes to existing reservations if necessary. Who you are. Previous experience in a customer support or facing environment ideally in hospitality (but this is not essential). Exceptional interpersonal skills, with excellent written and verbal communication. Excellent time management and organisational skills. Patience, good listening skills and the ability to show empathy. The ability to learn quickly from your experiences. Be able to make decisions and use own initiative. Growth mindset, open to new ideas, embrace feedback & coaching and challenge beliefs to deliver an exceptional customer experience. Why grow with edyn? Competitive salary of up to £24,100 per annum, rising to up to £25,100 after completion of your probation period. Quarterly bonus scheme (earned monthly). 30 days holiday (plus the option to buy more). Wellbeing benefits (cash plan and an Employee Assistance Programme). Free nights in our properties. Recognition schemes. Pension (the tax efficient way). Sick pay. Other benefits tailored to you. Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. You will be based in our Edyn Head Office in Bristol. Our core business hours are 7am – 8pm, 7 days per week and shift patterns are in place to cover these hours whilst maintaining a great work/life balance. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit
https://www.findingedyn.com/start-here-go-anywhere . Diversity, Equity and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality - we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community. Join the family | edyn
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Reservations Executive in Bristol
to join our team of free thinkers and collaborators. In this role, it will be your job to provide consistently outstanding and delightful guest experiences, as well as taking responsibility for understanding, meeting and even exceeding your own objectives and KPIs. You'll be responsible for answering telephone, emails, webchat and resolving any issues in a professional manner. A role less ordinary. Ensure that you are fully conversant with relevant company policies, processes and operations, products, rates, brands, promotions and services. Answering telephone, emails and resolving issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly, and the customer is satisfied. Handle reservations and general guest queries and product information requests in an efficient and timely manner and to maximise guest delight and sales opportunities. Manage changes to existing reservations if necessary. Who you are. Previous experience in a customer support or facing environment ideally in hospitality (but this is not essential). Exceptional interpersonal skills, with excellent written and verbal communication. Excellent time management and organisational skills. Patience, good listening skills and the ability to show empathy. The ability to learn quickly from your experiences. Be able to make decisions and use own initiative. Growth mindset, open to new ideas, embrace feedback & coaching and challenge beliefs to deliver an exceptional customer experience. Why grow with edyn? Competitive salary of up to £24,100 per annum, rising to up to £25,100 after completion of your probation period. Quarterly bonus scheme (earned monthly). 30 days holiday (plus the option to buy more). Wellbeing benefits (cash plan and an Employee Assistance Programme). Free nights in our properties. Recognition schemes. Pension (the tax efficient way). Sick pay. Other benefits tailored to you. Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. You will be based in our Edyn Head Office in Bristol. Our core business hours are 7am – 8pm, 7 days per week and shift patterns are in place to cover these hours whilst maintaining a great work/life balance. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit
https://www.findingedyn.com/start-here-go-anywhere . Diversity, Equity and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality - we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community. Join the family | edyn
#J-18808-Ljbffr
