RBH
At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! At RBH, we don’t just offer jobs—we offer opportunities to grow, succeed, and be part of a team that’s redefining what it means to work in hospitality. Join us and discover why our people are at the heart of everything we do.
The Hotels
We are thrilled to soon be operating two of Edinburgh’s most iconic properties. The first is a luxurious hotel offering beautifully designed rooms in the heart of Edinburgh’s vibrant New Town. The second is a distinctive collection of premium hotel apartments blending heritage charm with contemporary style in the historic Old Town. Together, these properties promise unparalleled guest experiences in Scotland’s capital. In the coming months, these hotels will be rebranded under a leading international hotel brand, offering exciting growth opportunities for all of our team members.
Reservations Manager
Reporting directly to the General Manager, as the Reservations Manager, you will lead a pivotal team responsible for connecting guests with the unique charm and sophistication of our two flagship properties. By blending operational excellence with creative thinking, you will elevate the reservations process, ensuring every booking reflects the essence of
luxury hospitality . Your role will be instrumental in driving revenue, enhancing guest satisfaction, and delivering a seamless experience that begins the moment guests reach out to us. What You’ll Be Doing: Champion Seamless Operations:
Lead and oversee the Reservations team across both properties, ensuring every inquiry, booking, and communication is handled with precision, warmth, and a commitment to high-end service. Maximize Revenue:
Strategically manage room inventory, pricing, and availability to maximise revenue opportunities and consistently meet or exceed commercial targets. Showcase Edinburgh’s Allure:
Highlight the unique offerings of both luxury properties, ensuring every guest interaction embodies the character, style, and heritage of our hotels. Collaborate Across Teams:
Work closely with the Front Office, Sales, and Marketing teams to deliver a cohesive and seamless guest experience, aligning strategies to support both operational and financial goals. Develop And Inspire Your Team:
Mentor, train, and empower the Reservations team to deliver 5-star service with confidence, creativity, and professionalism, fostering a culture of excellence and growth. Enhance Processes:
Continuously refine reservations procedures to align with RBH’s high standards, identifying opportunities to streamline workflows and improve the guest journey. Deliver Memorable First Impressions:
Set the tone for an exceptional guest experience by creating meaningful and personalized first interactions that resonate throughout the guest’s stay. Provide Key Insights:
Analyse booking trends and deliver detailed reports to inform strategic decision-making, working closely with revenue management teams to optimise performance. Ensure Compliance:
Maintain compliance with booking policies, data protection regulations, and industry standards, ensuring all operations uphold the integrity of the business and guest trust. Build Strong Partnerships:
Cultivate and nurture relationships with OTAs, corporate accounts, and key partners, expanding the reach and visibility of both properties within the 5-star hospitality market. Why This Role Matters: As the Reservations Manager, you will play a key role in shaping the guest journey from the very first interaction, ensuring every booking reflects the high standards of our
5-star service . You’ll lead a team dedicated to delivering a seamless and personalised experience while driving revenue and building lasting relationships with our valued partners. About You: You have a proven track record of success in a reservations or revenue-focused role, ideally within luxury or boutique properties. Knowledge of the Edinburgh market. Strong leadership skills, with experience managing and inspiring teams to perform at their best. A natural communicator who can create strong relationships with team members, stakeholders, and guests. Exceptional organisational skills with the ability to balance competing priorities and maintain attention to detail under pressure. Proficiency in property management systems is essential (Opera experience is a bonus). You’re data-driven and results-oriented, with a proactive approach to problem-solving and decision-making. A passion for delivering personalised service and creating memorable guest experiences. You thrive in dynamic environments and embrace the challenge of managing two unique properties. A genuine interest in showcasing what makes Edinburgh’s hospitality scene exceptional. You have a creative approach to problem-solving and can think outside the box to enhance the guest journey and reservations process. Experience working with multiple properties or complex room inventories, demonstrating your ability to balance competing priorities effectively. Why You’ll Love This Role: This isn’t just a job; it’s a chance to take the lead in shaping guest journeys at two of Edinburgh’s most celebrated destinations. You’ll join a team that values individuality, innovation, and excellence while being backed by RBH’s supportive culture. The Recruitment Process: At RBH, we see recruitment as a two-way journey—an opportunity to connect with talented individuals and explore whether we’re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we’re a match, you’ll move on to a formal first-stage interview with our hiring managers in the coming weeks. Perks You’ll Love: Discounted hotel stays for you and your loved ones An extra day off to celebrate your birthday in style. 30% off food and drink at RBH hotels. Refer a Friend scheme—earn up to £250 per referral. Wagestream—flexible access to your pay, when you need it. Life Insurance, Employee Assistance Programme, and year-round social and wellness events. Free meals on duty, saving you over £1000 per year. Equal Opportunities: RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.
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luxury hospitality . Your role will be instrumental in driving revenue, enhancing guest satisfaction, and delivering a seamless experience that begins the moment guests reach out to us. What You’ll Be Doing: Champion Seamless Operations:
Lead and oversee the Reservations team across both properties, ensuring every inquiry, booking, and communication is handled with precision, warmth, and a commitment to high-end service. Maximize Revenue:
Strategically manage room inventory, pricing, and availability to maximise revenue opportunities and consistently meet or exceed commercial targets. Showcase Edinburgh’s Allure:
Highlight the unique offerings of both luxury properties, ensuring every guest interaction embodies the character, style, and heritage of our hotels. Collaborate Across Teams:
Work closely with the Front Office, Sales, and Marketing teams to deliver a cohesive and seamless guest experience, aligning strategies to support both operational and financial goals. Develop And Inspire Your Team:
Mentor, train, and empower the Reservations team to deliver 5-star service with confidence, creativity, and professionalism, fostering a culture of excellence and growth. Enhance Processes:
Continuously refine reservations procedures to align with RBH’s high standards, identifying opportunities to streamline workflows and improve the guest journey. Deliver Memorable First Impressions:
Set the tone for an exceptional guest experience by creating meaningful and personalized first interactions that resonate throughout the guest’s stay. Provide Key Insights:
Analyse booking trends and deliver detailed reports to inform strategic decision-making, working closely with revenue management teams to optimise performance. Ensure Compliance:
Maintain compliance with booking policies, data protection regulations, and industry standards, ensuring all operations uphold the integrity of the business and guest trust. Build Strong Partnerships:
Cultivate and nurture relationships with OTAs, corporate accounts, and key partners, expanding the reach and visibility of both properties within the 5-star hospitality market. Why This Role Matters: As the Reservations Manager, you will play a key role in shaping the guest journey from the very first interaction, ensuring every booking reflects the high standards of our
5-star service . You’ll lead a team dedicated to delivering a seamless and personalised experience while driving revenue and building lasting relationships with our valued partners. About You: You have a proven track record of success in a reservations or revenue-focused role, ideally within luxury or boutique properties. Knowledge of the Edinburgh market. Strong leadership skills, with experience managing and inspiring teams to perform at their best. A natural communicator who can create strong relationships with team members, stakeholders, and guests. Exceptional organisational skills with the ability to balance competing priorities and maintain attention to detail under pressure. Proficiency in property management systems is essential (Opera experience is a bonus). You’re data-driven and results-oriented, with a proactive approach to problem-solving and decision-making. A passion for delivering personalised service and creating memorable guest experiences. You thrive in dynamic environments and embrace the challenge of managing two unique properties. A genuine interest in showcasing what makes Edinburgh’s hospitality scene exceptional. You have a creative approach to problem-solving and can think outside the box to enhance the guest journey and reservations process. Experience working with multiple properties or complex room inventories, demonstrating your ability to balance competing priorities effectively. Why You’ll Love This Role: This isn’t just a job; it’s a chance to take the lead in shaping guest journeys at two of Edinburgh’s most celebrated destinations. You’ll join a team that values individuality, innovation, and excellence while being backed by RBH’s supportive culture. The Recruitment Process: At RBH, we see recruitment as a two-way journey—an opportunity to connect with talented individuals and explore whether we’re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we’re a match, you’ll move on to a formal first-stage interview with our hiring managers in the coming weeks. Perks You’ll Love: Discounted hotel stays for you and your loved ones An extra day off to celebrate your birthday in style. 30% off food and drink at RBH hotels. Refer a Friend scheme—earn up to £250 per referral. Wagestream—flexible access to your pay, when you need it. Life Insurance, Employee Assistance Programme, and year-round social and wellness events. Free meals on duty, saving you over £1000 per year. Equal Opportunities: RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.
#J-18808-Ljbffr
