Reservations Manager - Hook, Hampshire
Overview:
Looking for an inspirational leader, and people person to take on this rare and exciting opportunity in our Resevations Team, leading the Reservations team here at the beautiful Tylney Hall Hotel.
This job will keep you engaged, challenge your operational and strategic mindset. You will work closely with the Executive Team and General Manager.
Supporting the Reservations team with taking and accepting guest reservations and group bookings at all times offering the highest standards of customer service ensuring accuracy and attention to detail.
Key Responsibilities:
- To ensure the highest quality of guest service standards are adhered to by the Reservations staff, using the AA guidelines and the understood expectations for a 4 Red Star Hotel as well as the Guest Satisfaction Surveys and Mystery ‘Shopper’ (Maxima) reports
- To ensure that all new Reservations Staff receive a comprehensive induction with sufficient time spent in other departments to enable them to fully understand how their role interacts across departments
- To attend and be a proactive member of the Yield Management Team for the Hotel and to ensure that the Assistant Reservations Manager is able to deputise in your absence e.g.; for Holiday cover
- To ensure that Reservations Staff are efficient and competent in Sales tasks and understand the selling strategies as set out by the Yield Management Team
- To ensure, in conjunction with the HR Manager that an effective recruitment strategy is operating and that induction and training programmes are in place that both meet the needs of the department and the employee.
- To ensure that Standards of Procedure (SOPs) are continually updated to match any changes and to ensure that staff are adhering to these
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
